Отзывы о Express to Russia - только реальные отзывы

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4.9 5

163 отзыва / 626 просмотров

Very helpful agency

James Опубликовано 26.07.2017

I used Express to Russia to help organise a recent trip on the Trans-Siberian railway with my wife. I am in my late 60s, so wanted the trip to be as hassle-free as possible. I needed help with the train bookings, because I found the timetable confusing - the timing of most of the trains by Moscow clocks left me feeling less than confident of some of my connections. I compared Express to Russia\u0027s information with details from another site, and found Express to Russia\u0027s rates cheaper in most cases. I found their information easy to follow. In the case of one leg of the journey, I was unable to purchase first class tickets from either agency. I booked our accommodation through Booking.com, so cannot comment on either agency\u0027s ability to help there. All the questions I asked were answered promptly and helpfully, in perfectly good English - necessarily, as my Russian is very elementary. I recommend Express to Russia unreservedly for assistance in arranging travel in Russia. They may be the best there is.

Highly recommendable

Anna Davidsen Buhl Опубликовано 25.07.2017

Big big thumbs up to Express to Russia! I booked my Trans-Siberian Railway tickets through them and got a brilliant travel agent (Anastasia) who patiently kept answering the eight or nine mails I sent with questions and details I needed clarified. Felt safe the entire way, and even though I could not get tickets right away because I was early out, they sent me confirmation vouchers for all the tickets so that I could apply for visas. I also got my visa invitation through them – they sent it very quickly after I booked, and when the visa centre then told me I needed an extra detail before it would be accepted, Express to Russia added it without trouble.\nTicket pickup went smoothly as well, they sent nice little maps with the vouchers showing you their office locations.\nAll in all awesome experience, many thanks to Express to Russia!

My experience with the staff at Express …

Glenda McIver Опубликовано 18.07.2017

My experience with the staff at Express to Russia was excellent. Communication was clear, any questions I had were answered efficiently. The actual holiday went smoothly with no problems.

Very reliable agency

Jana Krebelj Опубликовано 17.07.2017

So far, I\u0027ve used the Express to Russia service twice. I am very satisfied with them. I received a letter of invitation the day after the application was submitted. The agency is reliable and I will definitely choose it for the next trip to Russia.

Very enjoyable trip from Leningrad to …

Goran Dabic Опубликовано 17.07.2017

Very enjoyable trip from Leningrad to Helsinki.\nThanks so much.\nGoran, Brisbane, Australia

Could Have Been Nightmare

Joanne Gordon Опубликовано 13.07.2017

Booked a river cruise Moscow to St Petersburg. \nThe Pros. Express to Russia very responsive to all inquires.\nThe English speaking manager of the Cruise and all local guides outstanding.\nWe had a suite, but conversation with others told us that all rooms were clean and comfortable.\nFood was good.\nAll programs on the boat were excellent.\n\nThe cons. We were not on passenger list when we arrived.\nThe English speaking group were all from A1 travel and we were not included in the English speaking dinning room. 2 other couples also not included in English speaking dinning room. We were step children, basically. The manager was excellent and included us in all activities and we rode the bus with English speaking only. This could have, however been a big problem, if the manager was not so good. They spent 3 meals a day with each other socializing. We had no English speakers in our dining room. \nIt was a bold face lie by company that there is A/C. THERE IS NO A/C. The units are as loud as a jet liner and blow around the air in the cabin. We were lucky to have cooperating temperatures if we kept the windows open. Again, despite the claims there is no A/C. All passengers told same story.\nIt is a bold face lie that there is internet. THERE IS NO INTERNET. I REPEAT, THERE IS NO INTERNET. Because I was informed that there was, I told my family. Then I disappeared. No contact in when in port mnext to a terminal building with strong internet. THEY LIE. STATED SIGNAL \u0022can be weak\u0022. No, there is no internet and they know this.\nThere is no coffee or tea except at meal time. I felt sorry for those who got up early and had to sit and wait for breakfast to get coffee. SHAMEFUL. We had a suite and the ability to make coffee at will. I was so grateful for this.\n\nIn summary the trip was awesome but there were problems as stated. The wonderful staff made up for all ills.\nExpress to Russia should have arranged English speaking meals for us as other companies did for their clients. At the lest, we should have been informed that we would be the step children.\nWe certainly should have been informed that their was no A/C and no internet, by Express to Russia, instead of them perpetuating lie.\n\nWe suggest to Express to Russia they they actually take a river trip on each of the trips they book. Then, honestly, report the real situation to potential passengers. We may have booked a different ship if we had known the truth. Misrepresenting reality is never a good thing.

Sapsan train from Moscow to St.Petersburg

Jens Bauer Опубликовано 10.07.2017

I also travelled from Moscow to St Petersburg on a Sapsan train which arrived exactly in time (much better than often in Germany!) :-)\nI also get some sandwhiches, chocolate bar, water and slippers for free what I did not expect.\n\nOnly one thing which could be improved. It was not on this turn.\nBut I \u0022booked\u0022/\u0022reserved\u0022 another train more than 60 days in advance. They told me, that the price can change a little bit. But as I could really buy the ticket the prize was doubled ... I suggest either to not show the price in advance or keep it for \u0022first come first served\u0022 customers.\nBut again some positive aspect of this: The refunding was done quickly and without any anger.\n\nSo summarised I would recommend \u0022Express to Russia\u0022 at any time :-)

Easy once you get started!

David Опубликовано 09.07.2017

The hardest part of the whole thing was getting the visa; having filled out the forms online and printing them to take to the Russian Federation visa office, we were told that they were incorrect and we had to fill them out again. We did this providing identical information and they were accepted within minutes - hay ho. From then on everything went well with fantastic flights (KLM) and hotel (The Roses). What can I add to what has already been written about St Petersburg - it\u0027s magnificent. The people are charming and amusing and the Hermitage is astounding. Don\u0027t believe all the propaganda stories about Russia/the Russian people. It\u0027s an amazing place - go and see for yourselves. Express to Russia are spot on for advice and very professional. The web site is user friendly and responses are quick.

This was my first travel to Russia and …

Roberto Jesus RJParis (Paris) Опубликовано 07.07.2017

This was my first travel to Russia and used the services of Express to Russia on a 4 day private trip to The Golden Ring. Everything went exactly as planned, the attention form the staff in the buying process through the internet to the last day of the trip. The drive, guides were extremely polite, and the hotels have matched the expectations. I would recommend their services without hesitation.

Trans Siberian Express-Moscow to Beijing

Mel Racinsky Опубликовано 29.06.2017

All booking and payment procedures were quickly, efficiently and professionally completed. All office staff from St Petersburg to Irkutsk and Ulaanbaatar provided excellent service. Special thanks to Anastasia Tomnikova in St. Petersburg for answering so many questions promptly and for ensuring all bookings were finalized. The train trip was simply amazing and went without a hitch. As far as I could research, the cost of our tickets were cheaper from Express to Russia than from any other similar service provider. The trains were clean and punctual to the minute at all stations of our 8,000 plus kilometers of track. Employees aboard the trains were very customer oriented and did an amazing job in upkeep of the wagon facilities and restaurant car. In fact we lost an IPad at one station and discovered it missing after we left the station and within 20 minutes the head of the staff on our train located it and had it sent on the next train 2 1/2 behind us where we recovered the lost item. I can whole heartedly recommend Express to Russia too anyone contemplating travel in Russia. From our experience I have 100% trust in the company and its staff and that is invaluable. I will use them on any further trips to Russia.

Отзывы людей о Express to Russia

О Express to Russia

Информация предоставлена различными внешними источниками

We are a Western owned and managed company based in St. Petersburg, Russia. Because of our local presence, our customers get the best of both worlds – the lowest prices available for Russian tours with highest levels of quality. Our team members are enthusiastic lovers of travel and culture and are all here to make sure that you have a great, hassle free, extremely enjoyable trip. Our service offerings include package tours throughout Russia for groups and individuals, fully customized tours for individuals or groups, Russian river cruises, hotel bookings, visa support, train ticket bookings, transfers and more.