Express to Russia is trustworthy

Nicky Barclay Опубликовано 23.09.2017

We booked a river cruise from St Petersburg to Moscow through Express to Russia as well as a transfer from the airport to the port in St Petersburg. Express to Russia proved to be completely trustworthy. The transfer pick up worked smoothly with driver waiting for us on arrival and everything to do with the cruise went well. They had even included some of the \u0027optional\u0027 excursions in our package that other people had to pay additional amounts for. Bottom line is they are real, you can book through them and have peace of mind.\nNote: we booked on the Lev Tolstoy - much cheaper than Viking and it was excellent.

Discovering Russia by Train

Svjetlana Опубликовано 04.09.2017

I was traveling 6 weeks by Train. And booked all my routes (Moscow-Nizhny Novgorod-Yekaterinburg-Omsk-Novosibirsk-Krasnoyarsk-Irkutsk-Ulan Ude-Wladiwostok) on the Website \u0022Express to Russia\u0022 on one day. I have got the confirmation/ ticket number very quickly by mail. They always wrote a personal message such as \u0022Have a good trip\u0022/ \u0022Hope you are enjoying Russia\u0022.\nJust one hint what they could do better:\nClearly infroming the passenger about the timezones and that the trains are departing and arriving after Moscow and not local time.\nIt was written somewhere on the ticket, but sometimes passenger are busy and don´t read it carefuly. :)

Could Have Been Nightmare

Joanne Gordon Опубликовано 13.07.2017

Booked a river cruise Moscow to St Petersburg. \nThe Pros. Express to Russia very responsive to all inquires.\nThe English speaking manager of the Cruise and all local guides outstanding.\nWe had a suite, but conversation with others told us that all rooms were clean and comfortable.\nFood was good.\nAll programs on the boat were excellent.\n\nThe cons. We were not on passenger list when we arrived.\nThe English speaking group were all from A1 travel and we were not included in the English speaking dinning room. 2 other couples also not included in English speaking dinning room. We were step children, basically. The manager was excellent and included us in all activities and we rode the bus with English speaking only. This could have, however been a big problem, if the manager was not so good. They spent 3 meals a day with each other socializing. We had no English speakers in our dining room. \nIt was a bold face lie by company that there is A/C. THERE IS NO A/C. The units are as loud as a jet liner and blow around the air in the cabin. We were lucky to have cooperating temperatures if we kept the windows open. Again, despite the claims there is no A/C. All passengers told same story.\nIt is a bold face lie that there is internet. THERE IS NO INTERNET. I REPEAT, THERE IS NO INTERNET. Because I was informed that there was, I told my family. Then I disappeared. No contact in when in port mnext to a terminal building with strong internet. THEY LIE. STATED SIGNAL \u0022can be weak\u0022. No, there is no internet and they know this.\nThere is no coffee or tea except at meal time. I felt sorry for those who got up early and had to sit and wait for breakfast to get coffee. SHAMEFUL. We had a suite and the ability to make coffee at will. I was so grateful for this.\n\nIn summary the trip was awesome but there were problems as stated. The wonderful staff made up for all ills.\nExpress to Russia should have arranged English speaking meals for us as other companies did for their clients. At the lest, we should have been informed that we would be the step children.\nWe certainly should have been informed that their was no A/C and no internet, by Express to Russia, instead of them perpetuating lie.\n\nWe suggest to Express to Russia they they actually take a river trip on each of the trips they book. Then, honestly, report the real situation to potential passengers. We may have booked a different ship if we had known the truth. Misrepresenting reality is never a good thing.

Sapsan train from Moscow to St.Petersburg

Jens Bauer Опубликовано 10.07.2017

I also travelled from Moscow to St Petersburg on a Sapsan train which arrived exactly in time (much better than often in Germany!) :-)\nI also get some sandwhiches, chocolate bar, water and slippers for free what I did not expect.\n\nOnly one thing which could be improved. It was not on this turn.\nBut I \u0022booked\u0022/\u0022reserved\u0022 another train more than 60 days in advance. They told me, that the price can change a little bit. But as I could really buy the ticket the prize was doubled ... I suggest either to not show the price in advance or keep it for \u0022first come first served\u0022 customers.\nBut again some positive aspect of this: The refunding was done quickly and without any anger.\n\nSo summarised I would recommend \u0022Express to Russia\u0022 at any time :-)

Positive experience

Joan Опубликовано 09.06.2017

This is our first time working with Express to Russia and the entire experience was very positive. We appreciate the effeciency of answering all our questions and their help with processing all the necessary paperwork. Our first contact with the company was by phone and we found the staff courteous and helpful. We would not hesitate to use this company again for any future trips to Russia.

Overall, very nice and unqiue experience.

Poh leong Опубликовано 08.01.2017

A wonderful adventure and unqiue experience!

Great company, easy to buy and good trains

MP Опубликовано 01.05.2016

We took a train from Moscow to St. Petersburg and everything was good. The only thing that didn´t work in the train was the WIFI but the rest was OK, easy to book, clean trains and good service.

very compitent staff

Radley Kumara Опубликовано 09.04.2016

I am from Sri Lanka. It was my maiden trip to a country where less people speak English. You met all my requirements to the utmost satisfaction. Coordinators very prompt in action and sense the clients feelings and the tour budget.

We took a tour of the Volga River

Chester Опубликовано 04.05.2020

We took a tour of the Volga River. Thanks to Express to Russia, we had a very good rest. Thank.

Vi købte invitationer og fik vores…

Inger Larsen Опубликовано 01.11.2019

Vi købte invitationer og fik vores visum uden nogle problemer - hurtig service og meget billigere end andre der sælger invitationer.

Отзывы людей о Express to Russia

О Express to Russia

Информация предоставлена различными внешними источниками

We are a Western owned and managed company based in St. Petersburg, Russia. Because of our local presence, our customers get the best of both worlds – the lowest prices available for Russian tours with highest levels of quality. Our team members are enthusiastic lovers of travel and culture and are all here to make sure that you have a great, hassle free, extremely enjoyable trip. Our service offerings include package tours throughout Russia for groups and individuals, fully customized tours for individuals or groups, Russian river cruises, hotel bookings, visa support, train ticket bookings, transfers and more.