It\u0027s no wonder that there are hardly any foreign tourists in Russia!!

Sam Опубликовано 26.07.2019

NO stars!!! When I called, staff promised to refund my cancelled journey if I rebooked the my new journey first, they didn\u0027t!! I was charged twice!! BEWARE of what they promise you unless your name is trump!!! There is no respect or sympathy for foreign tourists from Russians.!!!

here is my experience with them:

Магер Валид Опубликовано 10.09.2017

here is my experience with them:\n\n\n\nI bout 4 tickets on Russianrailways.com (train 030й) premium train (Second class with AC and Service) from Krasnodar to Moscow. I entered my card bank details, they got the money and sent me the reservation number.\n\naround half an hour later they sent me email suggesting an earlier train (104 ж ) that will cost me less money ( around 80$ less according to my phone call with them) with same level of quality and services. I agreed with the lady who answered me, and she told me that they will refund me to my card, and issue the tickets.\n\nanother half hour they send me email that the refund will not happen ( because the BOSS refused to refund me) and that they already issued the tickets on the 104ж train.\n\nlater I found that the tickets price in the main website of Russian railways is much less than russianrailways.com, and they offer up to 60% discount for kids less than 10 years old.\n\n\n\nmy experience says:\n\n1- I almost lost more than 100$ by dealing with russianrailways.com website\n\n2- they lied to me when they said that they will refund me\n\n3- they lied to me when they said that the two trains are the same quality ( the 104ж is less than 030й)\n\n4- you will get the best and honest prices in the railway station\n\n5- never use your bankcard in Russia unless it is a governmental company and website\n\n\n\nthe funny thing that I posted this same words on russianrailways.com Testimonials , but they never published it.. this is how much they are honest

Upper berth is not comfortable at all

customer Опубликовано 04.08.2019

Upper berth is not comfortable at all

Different seats ticketed

customer Опубликовано 04.08.2019

We chose seats, received a confirmation with those seats, but received different seats on the ticket. We called and were told there would be a \u0022change fee\u0022 to change seats. We said \u0022no way, we booked the other seats\u0022 and they changed them for free.

Good interaction with customer

customer Опубликовано 05.02.2020

Good interaction with customer

Details of Arrival station

Melvin Опубликовано 01.01.2020

It would be good to not only have details of the departure station but also the arrival station

Good website with train information

tariq Опубликовано 08.12.2019

Good website with train information

Very good experience

client(e) Опубликовано 06.12.2019

Very good experience : easy choice of the trains, seats, and easy payment. Tickets sent by mail very quickly

Had a good experience

Heena Kothari Опубликовано 03.10.2019

Had a good experience. The transaction went smooth. Booked tickets late at night \u0026 received the tickets by next morning. I am giving 4 star just coz the entire ticket is printed in Russian language so its gonna be a bit difficult for me to interpret it. Other than that no issue.

Very good overall experience

David SIBOUN Опубликовано 22.07.2019

Very good overall experience. Great staff. Punctuality. \nThe only thing was that the departure train station in Moscow mentioned on the ticket was misleading since written only in Cyrillic.

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