Отзывы о gettransfer.com - только реальные отзывы

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2.2 5

2019 отзывов / 2373 просмотра

Avoid!

Tanel Опубликовано 16.03.2020

They do not honor their customers and their carriers are just fraudsters.\n\nMy \u0022carrier\u0022 just called me a regular taxi, did not pay the taxi driver and I had to pay the driver in addition. So, in total, I paid almost four times the price I would had paid if I had ordered the taxi by myself.\n\nGettransfer.com refused to refund my payment and did not acknowledge anything.

Please avoid this company

Vésteinn Ingibergsson Опубликовано 16.03.2020

On the 29th of February I was supposed to go from Saalbach to Munich with a carrier that I found through Get Transfer. Unfortunately the carrier that had agreed to handle the transfer from Saalbach to Munich had to cancel and Get Transfer arranged for a new carrier. However the new carrier could not perform the transfer at the same price so I had to pay extra 63 EUR for the transfer. This happened 2 hours before the transfer should take place. As I did not have any other option I agreed to pay the extra 63 EUR.\nBut this is just the beginning. The carrier met us at the hotel as agreed and the trip from Saalbach to Munich began. After a while of driving the car started to act strange and in Siegsdorf the driver stopped the car and decided to call us a taxi. I tried to get information from Get Transfer on who was liable for paying for the taxi. Nobody answered when I tried to call them and I got no reply to my e-mails. So we had to pay for the taxi out of our own pocket, 180 EUR. But on the way an employee of Get Transfer called back and told me that we would have to pay for the taxi ourselves but the payment for the transfer would be refunded. I was not happy about this as I could not get this information before the taxi ride began. But at least I was promised that the payment for the transfer would be refunded.\nBut this all changed in the next few days when I tried to get my refund. At first there was little response but in a few days I got the information that the taxi ride would be refunded but not the transfer by the carrier on behalf of Get Transfer. So instead of getting a refund of 350 EUR I will get a refund of 180 EUR. To me it is unacceptable to promise a refund of 350 EUR and than change it on later and offer a refund of 180 EUR. Get Transfer now states that I should get the rest of the refund from the carrier him self as they are only a information company. I have very little information about the carrier as the only information in the contract between me, Get Transfer and the carrier is a phone number and an e-mail. Therefore if the carrier does not answer the phone calls or e-mails it is very hard for me to take any legal action against the carrier. Therefore the my legal actions have to be taken against Get Transfer.\nAccording to a lawyer I have contacted with this matter, Get Transfer, as an intermediate for the payment, is liable to refund the payment for the transfer to me as the service was not provided but not pass the payment on to the carrier. So if any other customers have the same experience they should have this in mind.

Getrransfer.com is Pandemic

RAJEEV Опубликовано 15.03.2020

Getrransfer.com is Pandemic. Avoid !\n\nGetTransfer is not trust worthy. They take money in advance and do not take responsibility of service. They cheats customer. Their response to customer concern is pathetic. .\n\nGetTransfer.com is a Pandemic and ready to infect you. Do it at your own health, travel risk.

Воры !!!!!!

Инна Власова Опубликовано 14.03.2020

Заказанный трансфер не приехал в аэропорт Канкун! \nПрождали 1-30 мин , водитель написал что он перепутал время \nНочью!!!!!\nМесяц переписок с геттрансфер и они сообщили, что деньги вернут , но прошло 3 месяца денег нет, звонишь на горячую линию на заднем фоне кто- то хихикает, я ещё хуже сервиса не видела , в итоге деньги я так и не получила, если есть советь у руководства ответьте Я напишу номер обращения , и верните деньги. \n\nПрошло 4 дня. Ничего нового с момента написания отзыва - говорят, что деньги отправили \nСоздают какие то запросы, скидывают номера платежей своих каких-то , но ДЕНЕГ я НЕ Получила \nПрошу скинуть платежку - никто ничего не скидывает \n\nЭти люди реально мошенники

Shambles

Hugo Опубликовано 14.03.2020

This company\u0027s attitude to customer service is shambolic. Avoid at all costs. They simply will not refund me my money via PayPal which was the method of payment, this is merely a case of them logging on and processing the refund. I\u0027ve requested they expedite the refund and the only response is \u0022please wait, it will be done, 30days etc etc\u0022. \n\nCompany is a mess.

Read the reviews before booking with Get Transfer.

Billy Bell Опубликовано 14.03.2020

Trying to get a refund from this company should something go wrong (which by the feed back is a knocking bet) is almost impossible. I cancelled my transfer 5 months before travel due to a bereavement of one of the travel party and the fact the holiday was cancelled. i was told i would be refunded in 7 working days which did not happen. I was then told 15 working days, which did not happen. I have now been told 30 working days (which is almost 7 weeks) I asked how they can take your money almost instantly yet it takes almost 7 weeks to put it back but they do not answer queries, just keep promising refund. I have now reported Get Transfer to my credit card company and cyber crimes. My advice to any one looking for a transfer abroad READ ALL THE REVIEWS ON THIS COMPANY and pay a little more and book with a more reputable company, most companies do not expect full payment up front like Get Transfer.\nIf what you say in your reply is true then why do I have emails promising me it sooner and please feel free to explain why a refund should take 30 working days (6 weeks).

Disastrous service, avoid at all costs

Mrs W Опубликовано 14.03.2020

We booked and paid for a return transfer from our home to Cheltenham races. It is a journey of 100 miles each way. The driver arrived in good time and dropped us at the venue with no issues but on the return leg we did not get collected. We had no communication in advance of the failed trip and could not get through to the driver. In fact I believe he blocked our number. After many stressful calls (being told they would call back, they didn’t, being placed on hold for ages,etc) they advised us to get our own taxi which is obviously at significant additional costs. I would absolutely avoid this company at all costs. Completely unacceptable to leave customers stranded on what was the busiest day in this location. I have been told I may have to wait for up to 30 days to receive any money back.\n\nUpdate 20:03:2020\nI responded immediately to the request below to email the feedback team and the issue remains unresolved. Unfortunately the company is trying to appear helpful but the customer experience is far different.

Fu$\u0026*n thieves

sith happens Опубликовано 14.03.2020

Fu$\u0026*n thieves! Never trust the russians, they\u0027re only good at stealing.\nPaid 100% in advance for a 2-way trip but they asked for extra payment just 1 day before the return trip, knowing I will be forced to pay, otherwise I wouldn\u0027t get back home!\nLots of money invested in SEO, very good search exposure, they\u0027ve got many people working 24/7 in the call-center..that is all just a masquerade to try and look like a big company...in reality just another russian scam!

Avoid at all costs - Scam

Farnell Опубликовано 13.03.2020

Avoid at all costs, completely disingenuous company!

Unseriös und Betrügerisch

Firmenmitarbeiter Опубликовано 13.03.2020

Unseriös und Betrügerisch. \n\nGerade im Businessbereich ist von dieser Firma absolut abzuraten. \n1) Es wird keine Rechnung ausgestellt! \nDa der tatsächliche Dienstleister (Fahrer) nicht mit dem Kunden, sondern mit Gettransfer abrechnet und dieser auch nicht den vollen Betrag erhält (Provision an gettransfer) ist es nachvollziehbar, dass er an den Kunden keine Rechnung mehr ausstellen kann. Vielmehr stellt dieser eine Rechnung an Gettransfer, nach Abzug der Provision. \nEs ist daher sehr unseriös und äußerst suspekt, dass keine Rechnung ausgestellt wird. \n\n2) Es wurde ein höherer Betrag abgebucht, als in dem \u0022Buchungsgutschein\u0022 angegeben. \nZunächst wird man auf die eigene Bank verwiesen, die angeblich gebühren erhoben hätte. In Rücksprache mit der Bank konnte nachgewiesen werden, dass keine zusätzlichen Gebühren erhoben wurde und das GEttransfer den höheren Betrag angefordert hatte. Ich habe den Transaktionscode für die Buchung an Gettransfer weitergeleitet zur Überprüfung, jedoch ohne Wirkung. \n\nWie meine Bank mir mitteilte stellt das einen Betrugsfall dar. Weitere Maßnahmen sind bereits in die Wege geleitet worden. \n\nSparen sie sich daher unbedingt diese Unannehmlichkeiten und buchen sie einen direkten Transfer über eine seriöse Firma. Die paar euro mehr zahlen sich am Ende aus.

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.