Avoid

Darryl Опубликовано 01.09.2020

Avoid, avoid, avoid!! Should you need or wish to cancel a booking the company will only provide a \u0022refund\u0022 by way of credit to your account. Wholly unacceptable and wouldn\u0027t ever consider using them again, will be letting as many people as I know to avoid in the future.

Viaje cancelado en marzo y desde…

Nohemí Опубликовано 01.09.2020

Viaje cancelado en marzo y desde entonces intento recuperar el importe. Me dan un 10% además del importe del servicio para gastar en 18 meses, pero yo no quiero eso, quiero recuperar mi dinero y no hay manera. \n\nTrip canceled in March and since then I have tried to recover the amount. They give me 10% in addition to the amount of the service to spend in 18 months, but I don\u0027t want that, I want to get my money back and there is no way.

No Scruples

Mary Loutas Опубликовано 31.08.2020

I booked with Get transfer back in February/March, thinking that I would be attending my son\u0027s wedding. Unfortunately due to Covid our borders are closed indefinitely at the moment (Australia). So wedding plans were cancelled and I in turn cancelled all bookings. \nEveryone was professional and refunds were given, small hotels, airlines, etc etc. All except Get Transfer the owe me AUD 807.59 and refuse to refund only giving me a credit (they say with an added 10% which is BS as the original charge was US$593.90 and they have credit US$571.21). We gave them 5 months advance notice of cancellationa.\nAnd then they had the audacity to send me an email asking me to rate a trip that I hadn\u0027t even taken.\nThe disappointing factor is that we used this company multiple times during our last trip in 2019 and it was fantastic service.\nThe other disappointing factor is that these people don\u0027t care whether you used your hard earned money to pay for these trips and if you desperately need this money now more than ever as many of our people are losing their employment.\nEurope has opened their borders to tourism, hence in my eyes your pandemic is over as stated in your clause and refunds should be now honoured as per your original clause.\nI don\u0027t know how the directors of this company sleep at night. Karma and will bite your ass when least expected.

They are scammers

Karl Koort Опубликовано 29.08.2020

They are scammers. The driver cancelled the trip before my airport transfer and now they won’t refund the money the debited from My account. Will report them to my bank and also make a legal claim\nAVOID

Refund nightmare

Carmel Cleary Опубликовано 28.08.2020

I booked this company for a trip I was supposed to take to Italy last May. I cancelled last March and was told I would get a refund within a month. Never happened. Then I was told I would not get a refund only credit to my account. Told them this was no good to me but didnt get anywhere. Then I got an email offering me a refund! Which I accepted but as of today 27th August I have still not received it! I have lost count of the emails I have sent looking for my money back.

Cancelled journey, they refuse to refund after promising to go do

Paul Chittenden Опубликовано 27.08.2020

Cancelled a trip. Was promised a refund within 2 weeks. Never hsppened. Then was promised it would take 7 weeks. Never happened. The was offered credit or if I didn’t want to use it, would have to wait longer for a refund. Now... over 6 weeks later... no offer of refund. Only credit. However I will never use this lying vompsny again.....

They didnt send me transfer

Demet Опубликовано 26.08.2020

This is very unfair. I was left stranded in Stanstead airport with two children one being a toddler.\nVery bad company. They dont refund my money. They keep my money on the account.

One of the worst companies I\u0027ve used

Tanyel Rasit Опубликовано 26.08.2020

One of the worst companies I\u0027ve used. First the driver was nearly 2 hours late to collect myself and my 3 children and no show on my return date. I have complained several times and have requested a refund but nothing. I will be going to the ombudsman and will report the company. I will never use this service again!

Very bad service

Luis Silva Опубликовано 26.08.2020

Very bad service, book a taxi for the 29/07/20 for 14.00 h by 14.20 still didn’t arrive, had to book a taxi from diferente company, ask for the refund give all the proofs they ask for and today is 25/08/20 still didn’t got my £45 that I pay. So avoid this company, they are \n\nscamers.\n\nThis is what they email me the scamers \n\nDear Customer,\n\nMy name is Ksenia, I am a customer support manager at GetTransfer.com.\n\nYour transfer has been canceled.\n\nDue to the current epidemiological and economic situation in the world, we are forced to inform you that the timing of refunds for previously paid trips is becoming unpredictable.\n\nRefunds paid for transfer No. 7296723 will be made taking into account the funds in your personal account, which you can use to pay when ordering a new transfer. You can see information on the availability of funds in your personal account.\n\nWhat’s this telling you about this company £45 they come the excuse of the coronavirus situation but they was quick enough to get my money when I book it in July in coronavirus situation time, make me sick people like this company

Terrible company

Iolanthe Rodman Опубликовано 26.08.2020

Terrible company. The driver arrived in an old banger not big enough for us all and even tried to get us to sit 4 people across 3 chairs (including children) for an hour and a half journey on the motorway! They are now claiming they can\u0027t refund my money but they will hold it on my account. I will not use them again!!!

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.