STAY WELL AWAY! POOR SERVICE, ZERO REGARD FOR CUSTOMERS

BIBi G Опубликовано 27.09.2020

I booked a taxi to take me from the hotel to\nthe airport in Sicily, Italy. The transfer was paid for and confirmed by email. The driver never turned up, and GetTransfer didn’t even call to tell me that nobody would be coming. When I rang them, they kept me waiting for a long time, and then they asked if I could wait another hour for the taxi to arrive!! Had I waited I would have missed my flight. I had to pay for an expensive last minute transfer arranged by the hotel to take me to the airport. GetTransfer have refused to refund my money and have said that the most they can offer is a credit for future use. I explained to them I will never use their company again so a credit is useless to me. They still refused to offer a refund. There is an incredibly UNHELPFUL AND SARCASTIC member of staff who works for them called Violetta Lopatina. please do NOT use this company. They are dishonest and their service is shambolic. Absolutely no regard for their customers.

Mal servicio, Sin licencia de VTC o taxi

Almudena Asturias Опубликовано 27.09.2020

Mal servicio debido a que no son profesionales, dudo las legalidades que cumplen esas personas que hacen servicio de taxi o VTC sin licencia. Hay q probar para saber, nunca más, lleno de sorpresas e inconvenientes!! Y en el momento cuando me cobraron por un servicio que no me dieron entonces no me dieron respuesta pero pongo el comentario publico y entonces si que responden y me preguntan que en qué pueden ayudar?? Esto es d chiste!!

Do not by any means use this company…

Alex Опубликовано 25.09.2020

Do not by any means use this company they are a bunch of Russian scammers.\n\nI will be starting a court claim against them and be suing the crap out of this company.\n\nAs they are refusing to give me back my money to my original payment method and it was their driver that didn’t show up

ESTAFADORES Y MENTIROSOS.Nunca me vinieron a buscar al…

Monica Testardini Опубликовано 24.09.2020

Nunca me vinieron a buscar al aeropuerto de Estambul. Hice el reclamo al inicio de la pandemia, primero me informaron que devolverían el dinero pero nunca lo hicieron. Ahora me dicen que me lo agregaron en mi cuenta para futuro transporte. Son estafadores y mentirosos. No es una empresa seria. Si no quieren ser estafados, no los contraten

I arrange transfer from Antalya Airport…

joann noe Опубликовано 23.09.2020

I arrange transfer from Antalya Airport (return) \nI’ve been really struggling lately \nSo I thought a holiday great gain some prospective On my own, \nWas that the case NO \nI got to the airport \nNo taxi waiting!!! \nI had no signal on my phone \nI was travelling on my own \nI started getting harassed by other taxi companies \nI was sitting there crying very upset At the situation I felt very vulnerable ?\nDue to booking all inclusive \nI hardly had any cash on me I had to contact a friend to send me some money to get transport to my hotel \nIn all I was outside the airport 2 hours !!!!! \nI got to the hotel \nI managed to get signal and contacted and complained about \nThis situation \nThey then asked if I want the return trip !!!!!! \n\nErm no \nI explained I incurred extra costs \nOf new transport \nThey cancelled my booking \nI then asked about extra costs to be covered !!!!! \nGuess what they haven’t replied!!!!!! \n\nI then found out who the ceo was and sent a email to complain \n\nGuess what NO REPLY \n\nStill waiting !!!!! \n\nI’m am so upset \n\nJojo ?

Russian scammers

Artem Dubowiecki Опубликовано 22.09.2020

Booked a transfer from Durres (Albania) to Tirana Airport. Fifty meters long street with a few buildings was from one side of the building only, so I\u0027m pretty sure the driver did not arrive. Also, the driver did not answer the phone. I\u0027ve called 8 times from 9:00 to 9:10, then called a taxi, because I could miss my flight. I\u0027ve immediately informed Gettransfer support and sent a screenshot confirmation of unanswered calls. \n\nThree weeks later, after two calls in their office and three reminder letters they\u0027ve replied that the driver has sent them a confirmation that he has arrived but I didn\u0027t show up. So they\u0027ve refused to refund.\n\nThat\u0027s the story.

Liars and Thieves

Ann Smith Опубликовано 22.09.2020

I want to give them ZERO stars. This company refused to return our prepaid funds for a transfer in Belgium. The entire country of Belgium was shut down. USA couldn\u0027t travel to Belgium and even if we could, Belgium wouldn\u0027t allow us to land there. We cancelled in March for what would have been a June transfer.\nWe had a 48 hour cancel policy when we booked. (I have the voucher clearly showing this.) At some point, this horrible company included a Pandemic clause and tried to push it off as legitimate. This is dishonesty at it\u0027s finest. \n Several times we were told by them they would offer credit on account OR a refund if we preferred. I even have 2 emails stating the \u0022refund is in process\u0022.\nI realized after several communications that every person writing their email was either Greek or Russian. I found that a bit strange.\nI do have (finally) a dispute filed but will not know if this is resolved in my favor until November.\nAnd by the way, GET TRANSFER, please don\u0027t put your little \u0022sorry\u0022 as a response. I\u0027ve already heard all of your lies.

Затянутый возврат

Maxim Khalbaev Опубликовано 22.09.2020

Оплатил поездку заранее, но в виду смены обстоятельств от поездки отказался, о чем уведомил сервис за 10 дней до оплаченной поездки. Это был март, а возврата денег все нет.\n\nP.S. Отличный ответ на сообщение Михаила - Ответ от gettransfer.com\n16 часов назад\nМихаил, нам жаль, что у вас сложилось такое мнение о нашем сервисе.\n\nЗачем жалеть о нашем мнении, верните деньги.\n\nЯ неоднократно обращался на указанный вами e-mail, с подробным описанием проблемы и с приложением чеков и переписки с запросом на возврат.

Mucho cuidado estafadores

ANA JULIA SÁNCHEZ URBANO Опубликовано 21.09.2020

Mucho cuidado estafadores, adelantamos un dinero para hacer una reserva de un servicio de taxi en los angeles eran 200€ que nunca nos devolvieron. Por el covid no pudimos viajar ya que no se podia ir a USA nos devolvieron el dinero de los vuelos estancia alquiler de autocaravana todo sin problema menos esta gentuza que se han quedado un dinero de un servicio que nunca hicieron, luego me he informado y hay muchos casos en los que ni se han presentado con el taxi para recoger a los clientes, servicio pesimo no lo recomimdo

0 STARS, AVOID AT ALL COSTS

Iryna Опубликовано 19.09.2020

0 STARS! The worst transfer company ever used. Our transfer was cancelled prior to the drivers arrival as they called us saying they didn’t have a proper car seat for our baby. I called the company and asked for the refund immediately and was promised it. The trip happened in FEBRUARY, and the company has subsequently used any excuse possible to not refund me my money. SCAM COMPANY! I will be contacting my credit card company for a charge back! Avoid at all costs.

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.