Отзывы о gettransfer.com - только реальные отзывы

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2.2 5

2019 отзывов / 2336 просмотров

No Scruples

Mary Loutas Опубликовано 31.08.2020

I booked with Get transfer back in February/March, thinking that I would be attending my son\u0027s wedding. Unfortunately due to Covid our borders are closed indefinitely at the moment (Australia). So wedding plans were cancelled and I in turn cancelled all bookings. \nEveryone was professional and refunds were given, small hotels, airlines, etc etc. All except Get Transfer the owe me AUD 807.59 and refuse to refund only giving me a credit (they say with an added 10% which is BS as the original charge was US$593.90 and they have credit US$571.21). We gave them 5 months advance notice of cancellationa.\nAnd then they had the audacity to send me an email asking me to rate a trip that I hadn\u0027t even taken.\nThe disappointing factor is that we used this company multiple times during our last trip in 2019 and it was fantastic service.\nThe other disappointing factor is that these people don\u0027t care whether you used your hard earned money to pay for these trips and if you desperately need this money now more than ever as many of our people are losing their employment.\nEurope has opened their borders to tourism, hence in my eyes your pandemic is over as stated in your clause and refunds should be now honoured as per your original clause.\nI don\u0027t know how the directors of this company sleep at night. Karma and will bite your ass when least expected.

A great experience

Archie Clay Опубликовано 30.08.2020

Was very sceptical based on other people’s reviews however my driver contacted me on WhatsApp a few hours before my meet time, he sent his location so I could track where he was, he was quick at responding and had great service in the car with hand sanitiser and water we could have. It was also much cheaper than other taxi companies.

They are scammers

Karl Koort Опубликовано 29.08.2020

They are scammers. The driver cancelled the trip before my airport transfer and now they won’t refund the money the debited from My account. Will report them to my bank and also make a legal claim\nAVOID

Aucun remboursement, service à la clientèle médiocre

Cantatrice Chauve Опубликовано 29.08.2020

J\u0027ai eu un premier voyage dans lequel le chauffeur ne savait pas qu\u0027il devait me prendre. Après courriel et messages texte laissés sans réponse, je téléphone en lui rappelant que j\u0027ai déjà payé ce voyage. Il me dit qu\u0027il va arriver une heure en retard. à quelques minutes de sa nouvelle heure d\u0027arrivée, il me dit que soit je l\u0027attends deux heures et demie de plus soit je dois me trouver quelqu\u0027un d\u0027autre. Quand je demande un remboursement de sa part, la ligne a coupé. Gettransfer n\u0027accorde pas de remboursement même si c\u0027est de la faute du chauffeur de ne pas se présenter. Et ils disent que c\u0027est à cause de la pandémie. Je ne vois pas le rapport. Alors, je suis créditée, un peu forcée d\u0027utiliser à nouveau ce service. Et là, je tombe sur un chauffeur en retard que je téléphone quatre fois! Il me donne des nouvelles heures à chaque fois qu\u0027il ne respecte pas. J\u0027attends une heure dans la rue avec mes valises. Il arrive sans s\u0027excuser en parlant au téléphone. Ce téléphone il ne le lâchera pendant les presque deux heures de trajet. Et quand j\u0027en parle à Gettransfer, il y a un \nArtem Kiselev qui me dit avec plusieurs points d\u0027exclamation d\u0027envoyer ce message aux feedbacks. Deux mauvaises expériences de suite. On peut effectivement tomber sur des chauffeurs professionels qui sont ponctuels, respectueux et qui conduisent bien. J\u0027en ai eu trois. Toutefois, si ce n\u0027est pas le cas, il ne faut pas compter sur le service à la clientèle pour assurer une protection aux clients.

Number 1 company for airport transfer world wide

José Márçio Góis Martins Опубликовано 28.08.2020

I have to say gettransfer is a good app to book a cab to the airport you can get a good deal but the Customer Service is poor I have to say I Wish I could give them a 5 Stars If Customers Service was better I booked a cab for next year on 26-02-2021 but the driver cancelled as he has stop working with the company my booking was £60 and Customer Service said they would boom me a replacement and cover £12 they tried to make me pay £15 more for a cab what a joke they said it was £87 so I just need to pay the £15 I asked for a refund they said I will get a Credit on my account with them for next time to use when I wanted to book a new cab with Skyex so I was made to stay with them now if they fix the Customer Service for the better I will keep using them I book about 30 cabs a year with them that’s a lot of money to give a company that dose not care about there customers they need to put us first and then they will get better and get more customers

Refund nightmare

Carmel Cleary Опубликовано 28.08.2020

I booked this company for a trip I was supposed to take to Italy last May. I cancelled last March and was told I would get a refund within a month. Never happened. Then I was told I would not get a refund only credit to my account. Told them this was no good to me but didnt get anywhere. Then I got an email offering me a refund! Which I accepted but as of today 27th August I have still not received it! I have lost count of the emails I have sent looking for my money back.

Cancelled journey, they refuse to refund after promising to go do

Paul Chittenden Опубликовано 27.08.2020

Cancelled a trip. Was promised a refund within 2 weeks. Never hsppened. Then was promised it would take 7 weeks. Never happened. The was offered credit or if I didn’t want to use it, would have to wait longer for a refund. Now... over 6 weeks later... no offer of refund. Only credit. However I will never use this lying vompsny again.....

They didnt send me transfer

Demet Опубликовано 26.08.2020

This is very unfair. I was left stranded in Stanstead airport with two children one being a toddler.\nVery bad company. They dont refund my money. They keep my money on the account.

One of the worst companies I\u0027ve used

Tanyel Rasit Опубликовано 26.08.2020

One of the worst companies I\u0027ve used. First the driver was nearly 2 hours late to collect myself and my 3 children and no show on my return date. I have complained several times and have requested a refund but nothing. I will be going to the ombudsman and will report the company. I will never use this service again!

Very bad service

Luis Silva Опубликовано 26.08.2020

Very bad service, book a taxi for the 29/07/20 for 14.00 h by 14.20 still didn’t arrive, had to book a taxi from diferente company, ask for the refund give all the proofs they ask for and today is 25/08/20 still didn’t got my £45 that I pay. So avoid this company, they are \n\nscamers.\n\nThis is what they email me the scamers \n\nDear Customer,\n\nMy name is Ksenia, I am a customer support manager at GetTransfer.com.\n\nYour transfer has been canceled.\n\nDue to the current epidemiological and economic situation in the world, we are forced to inform you that the timing of refunds for previously paid trips is becoming unpredictable.\n\nRefunds paid for transfer No. 7296723 will be made taking into account the funds in your personal account, which you can use to pay when ordering a new transfer. You can see information on the availability of funds in your personal account.\n\nWhat’s this telling you about this company £45 they come the excuse of the coronavirus situation but they was quick enough to get my money when I book it in July in coronavirus situation time, make me sick people like this company

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.