Отзывы о gettransfer.com - только реальные отзывы

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2.2 5

2019 отзывов / 2363 просмотра

Poor response

geoffrey rudall Опубликовано 09.03.2020

Pick up at the airport was very good, helpful driver and waiting for us on arrival. Collection on return was a nightmare - their confirmation e mail had a different time to their allocated pick up time. The head office / dispatcher was totally unhelpful and put the phone down on us saying they had no cars.A quality service would have either arranged a pick up from another taxi company or given us their numbers at least.

our complaint regarding this transfer…

Shane Опубликовано 08.03.2020

our complaint regarding this transfer ,we were really happy with our transfer on arrival the car picked us and are children up with no issues , but are return transfer arrived at 3:15 and then got out of the car and started to shout at us in Spanish and made repeated phone calls shouting to someone else on the phone and our kids started crying as we had no idea what was going on and then we finally got in the car and the driver didn\u0027t drive us anywhere just kept arguing on the phone and left us waiting ,when they finally managed to get an English speaking person on the phone at 3:40 they told us we needed to get out of the car as the driver is not insured to drive our 7 and 9 year old children , so they were aware we had children but we could not go in this car and they wouldn\u0027t be able to send another car for about 50 minutes and we would have to pay them 65 euros which seemed to be all they cared about but we couldn\u0027t even agree to this as we would miss our flight which was leaving at 6pm so at this point we were looking like we were going to be stranded in spain , the driver then made us get out of the car and put our luggage on the curb and drove off ,we were distraught and rushed back into our hotel where they managed to get us a taxi within 10 minutes to drive us to the airport at an additional cost of 103.70 euro , on arrival at the airport we had to run with our children and luggage and only just managed to catch our flight in time ,I am disgusted at how we were treated and it was a terrible way to end our holiday ,get transfer has not given us a penny in compensation

Positive experience

Andre Опубликовано 07.03.2020

After reading bad reviews on-line I was skeptical, but since I did not have many options in Fiji, I decided to give them a go. I contacted customer support and was promptly replied in a very courteous manner by the attendant. I was given the local company contact email and I was able to contact them right away. The driver arrived five minutes before the schedule and the transfer happened without incidents. Based on my experience I recommend the company.

This company is a complete fraud

Suzan Cioffi Опубликовано 07.03.2020

This company is a complete fraud. We reserved and paid in advance for a car and driver for several hours. The car/driver never showed up. We called the company several times and they never resolved the issue. They only said they would \u0022look into it\u0022 and never got back to us. Do NOT book a car service with this company. They are completely fraudulent.\n\nFollowing this post, the firm posted a reply asking for proof of payment, which I have provided (again!). If they reimburse me, I will edit this review again. But, so far, I am still out $184!!!

The most auful taxi service I have ever had. I booked this company for transfers…

Dania Obrien Опубликовано 06.03.2020

I booked this company for transfers because my father has recently passed away and my mother and I needed to travel to Italy at the last minute, we had to travel from Bologna airport to Castrocaro Terme , a journey that takes approximately an hour, so this was no small journey. We weren’t arriving until 6.30pm so I booked the driver to pick us up at 7.00pm with a name card.\nMy mother is 71 and quite fragile, which was why the service seemed so ideal, I also booked a return service to take us back to Bologna airport which cost just over €200.00 .\nWhen we arrived, there was no driver and no card, I checked outside the airport while my mother remained at arrivals, I then attempted to call both numbers on the paperwork, both were shut until 9.30am the next morning, I even got the information desk at the airport to try, not convinced I had the right numbers.\nWe waited for an hour and ten minutes (the paperwork stated the driver would wait for 60 minutes) only for no driver to arrive! I was upset and my mother was tired .\nWe ended up having to take a twenty minute bus journey to the station and a further half an hour journey by train the forli, where we were fortunate enough to be taken by an independent taxi driver to a our final destination in Castrocaro, suffice to say, I was relieved when the driver offered us his card for a return journey, which was prompt and the driver wouldn’t even take a tip on either journey, compared to this company , he was a dream!\nI contacted gettransfers the same night by messenger as this was the only service available to both complain and cancel my return journey. They apologised and I was told I would receive a refund in full, that was over a week ago, I am now being told it may be a month before I receive a refund, despite paying on debit card.\nI have been in touch with them consistently since I returned, made it clear how unhappy I was with the service, which you would assume would spur them into action, but I am now being told that my refund will take 30 days plus because of the Coronavirus.\nIt’s just terrible customer service after terrible customer service.\nI would highly recommend avoiding this company like the plague , if I could have left zero stars then I would have done.\nExtremely unhappy with every part of the ‘non’ service every step apart from when their taking your money...appalling and shameful\n\nLaughable! Even the link they’ve offered only takes you back to the original website, there is no link for feedback for investigation , put my money back into my account, that is all I ask

IT IS DEFINITELY A SCAM!

Neil Thorne Опубликовано 05.03.2020

IT IS DEFINITELY A SCAM!\n\nI wish I had read these review before booking, but we were stranded and needed a transfer for the next morning.\n\nThey tricked us, then apologised and offered us a refund - Great. Guess What! We cant have a refund because we cancelled within 48 hours!\n\nDO NOT USE ! !\n\nThe only positive consequence is that they may have hopefully gone out of business today (5 March 2020) as there emails are all bouncing back to me. At least no one else will get scammed!\n\nIn Response to the Get Transfers response below - We booked at 14.15, at 14.40 your support manager cancelled the transfer and offered us a refund. Your carrier can hardly have lost other jobs. I bet you haven\u0027t even paid the carrier! Why offer us a refund if the terms of agreement are publicly know! Why are your emails suddenly all bouncing back? My ticket number is 56389472 - please make the refund, or I will continue to share my scam experience on as much social media as possible.

заказали трансфер з аеропорту

Андрій Сліпецький Опубликовано 05.03.2020

заказали трансфер з аеропорту, скинули номер водія\nдумаю подзвоню чи все буде гаразд.\nзнервований водій розмовляти незахотів, написав що він занятий.\nможе надати друге авто з доплатою 100євро\nв кінцевому результаті ні грошей, ні таксі, телефони відключені\nнезвязуйтесь маскалі кончені придумали як розводити\nнезважають ні на дітей та старших людей

Gerrard

Gerrard Опубликовано 05.03.2020

It’s a complete scam, stay away, cost me £30 pound I will never see again, how they’re allowed to continue is a product of this new scam culture. I’ve reported them to Apple/banks and no one is interested. Good old Apple apps.. o yes and you get the standard reply on here about a refund that never happens, stay well away

Liars

LD L Опубликовано 05.03.2020

Liars, unreliable, this company is pure fraud and they are still out there!! Pretend to offer service and they don’t, pretend to respond and they don’t, pretend to refund and they don’t!!! Bring someone to check on them!

TO ALL THE PEOPLE COMPLAINING!!

Carmen Castañeda Опубликовано 04.03.2020

TO ALL THE PEOPLE COMPLAINING!!\nThe problems in most cases are not the drivers, but the company it self, they do not only take 25% HUGE CUT !!!! Out of the drivers but also they do not pay the drivers on time, drivers have to wait for very long to get pay and basically be begging for their money, so most of the issues here are because some people have had signed up thinking this was a trusted company, but at the end they never got paid, therefore on future transfers they will not show up. So I’ll recommend just to avoid this company. ( by the way the driver I interviewed still hasn’t got paid )

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.