A JOKE

CeliaG Опубликовано 10.11.2020

A JOKE - STAY AWAY\nI booked a ride to go from Charles de Gaulle airport to Reims at the end of march. Found a car, payed, but the driver cancelled 5 minutes later : he was not allowed to take more than 1 passenger (coronavirus). \nI had someone from get transfer on march 28th, she said to me that I’d have my refund in up to 30 days without any problem. A few week later, seeing my refund was still not here, I wrote again. And then, all laidback, they tell me they changed their custumer policy, and they cannot refund me anymore. But I can use a discount on a new ride ! LOL NEVER AGAIN

Horrible experience, stole my money

David Опубликовано 05.11.2020

Horrible experience, driver didn\u0027t show up and we almost missed our flight. Don\u0027t use

Péssimo atendimento

Neide Daia Опубликовано 05.11.2020

Péssimo atendimento. Meu filho foi enganado pelo motorista desonesto para cancelar o serviço fora do prazo, estava óbvio nas conversas printadas, mas a GetTransfer ignorou e pagamos pelo serviço sem usar, mesmo com as provas da desonestidade do motorista.

Absolut schlecht und unseriös afgrund…

Wolfgang T. Опубликовано 04.11.2020

Absolut schlecht und unseriös afgrund eines Covid 19 bedingten Ausfall musste ich den Flug und auch den Transfer stornieren.\nLeider gibt es weder eine Rückerstattung noch einen Gutschein.

Very bad service indeed

Leticia Опубликовано 04.11.2020

Very bad service indeed. I did transfers for this company in March. They still did not pay me. I sent them an email, they replied they will only give me partial of my money. I\u0027m still even waiting for that. How Disgusting...!!!

DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!

Ty Опубликовано 03.11.2020

I purchased this service however due to the new lockdown restrictions and travel ban in the UK, had to cancel at the last minute (more than 24 hours). I was told that because Idid not cancel within the 48 hours, I cannot get a refund. I\u0027ve emailed customer service and the unhelpful manager named Violetta Lopatina sent me the same cut and paste response twice. This is absolutely evil and despicable this company. They now £165 of my money for nothing. I am in the process now of cancelling the payment with my bank. I wish I would have read the previous reviews before I purchased! AVIOD AT ALL COSTS!!!!!!!

Une réservation faite et payée sur…

SCOOTHI SARL Опубликовано 03.11.2020

Une réservation faite et payée sur internet. A l\u0027 aéroport pas de taxi, le chauffeur injoignable , gettransfer ne me propose pas d\u0027autres solutions, même avec un surcoût. Et il m\u0027envoie un mail en final pour m\u0027indiquer que la réservation est annulée. Je dois donc louer une voiture pour rentrer chez moi après avoir perdu 03 h à l\u0027aéroport.\nEt le comble Gettransfer ne rembourse pas le paiement pour cause de Covid !!. Quel honte !!\nA fuir

Absolutely disgusting service second…

jean swanton Опубликовано 02.11.2020

Absolutely disgusting service second time they let us down .cost over £1000to get a young family with 2 yr old back to UK after they failed to pick us up. As others said they will not refund the money back to you.so had to continue with other bookings.1 month later left at the airport told to get taxi and the courier would pay who incidentally is a receptionist at a hotel we had stayed in some years ago.then he cancelled return trip to airport. No money back .GetTransfer have now got a total of £165 belonging to us.... replied as requested in the reply from get transfer and nothing back:: another email sent 1 week later still no reply from gettransfer--- reply received Dear Customer,\n\nIn the first place, please accept our deepest apologies for the inappropriate service. We act as an intermediary, an informational portal, which connects local carriers and the travelers. Our primary mission is to exchange the information between the parties and make sure the prepayment is safe, until successful completion of the transfer is confirmed. Unfortunately, some things can only be verified after the transfer time, and we very carefully review the feedback and work with the carrier to improve the experience of our customers. Our license agreement is dedicated to guide the carrier to providing the best service, but some decide to deviate from it, hurting the reliability of our service and customer experience. We apologize for connecting you with the carrier who has proven not worthy of trust. \n\nWe have issued a refund for return transfer. \n\nWe understand that you had to bear additional expenses apart from transfer price. However, please note that you have agreed to the terms upon paying the transfer price and the next clause applies 8.3: The Company shall have no liability, however arising, for any indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage arising out of or in connection with the provision of the Service hereunder, or otherwise related to its subject matter, regardless of the negligence (either active, affirmative, sole, or concurrent) of the Company, even if the Company has been advised of the possibility of such damages. \nWe are really sorry but there is nothing else we can help you with in this particular case. Please refer to the carrier for additional compensations. The contract was made by you directly with the carrier, according to the terms which were accepted by you upon payment of the transfer price: 2.2. The User acknowledges and agrees that:\n(A) The User’s ability to obtain transportation services through the use of the Service does not establish the Company as a provider of the transportation services or as a transportation carrier. When the User finds a Carrier and accepts its terms including the specific transfer and the price payable for it, he shall enter into a paid transportation contract with the Carrier directly but not with the Company.\nYou can find carrier\u0027s contact information in the booking voucher.\n\n\nThe refund into my get transfer account !!!

Absolutely appalling

Mark Winyard Опубликовано 30.10.2020

Absolutely appalling, I would give 0 stars if the option was available. They don\u0027t offer a refund when the driver cancels, just credit to use their abysmal service when it doesn\u0027t even work. I hope they go into liquidation to save others the stress and anguish they\u0027ve caused me.

It is unbelievable that this company is…

Andy Crawford Опубликовано 29.10.2020

It is unbelievable that this company is still trading using money that has been stolen from their drivers and clients, paying vast amounts on pay per click while not paying their debts in spite of clients paying for their transfers in advance. Avoid this company at all costs it is a scam.

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.