DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!

Ty Опубликовано 03.11.2020

I purchased this service however due to the new lockdown restrictions and travel ban in the UK, had to cancel at the last minute (more than 24 hours). I was told that because Idid not cancel within the 48 hours, I cannot get a refund. I\u0027ve emailed customer service and the unhelpful manager named Violetta Lopatina sent me the same cut and paste response twice. This is absolutely evil and despicable this company. They now £165 of my money for nothing. I am in the process now of cancelling the payment with my bank. I wish I would have read the previous reviews before I purchased! AVIOD AT ALL COSTS!!!!!!!

Une réservation faite et payée sur…

SCOOTHI SARL Опубликовано 03.11.2020

Une réservation faite et payée sur internet. A l\u0027 aéroport pas de taxi, le chauffeur injoignable , gettransfer ne me propose pas d\u0027autres solutions, même avec un surcoût. Et il m\u0027envoie un mail en final pour m\u0027indiquer que la réservation est annulée. Je dois donc louer une voiture pour rentrer chez moi après avoir perdu 03 h à l\u0027aéroport.\nEt le comble Gettransfer ne rembourse pas le paiement pour cause de Covid !!. Quel honte !!\nA fuir

Absolutely disgusting service second…

jean swanton Опубликовано 02.11.2020

Absolutely disgusting service second time they let us down .cost over £1000to get a young family with 2 yr old back to UK after they failed to pick us up. As others said they will not refund the money back to you.so had to continue with other bookings.1 month later left at the airport told to get taxi and the courier would pay who incidentally is a receptionist at a hotel we had stayed in some years ago.then he cancelled return trip to airport. No money back .GetTransfer have now got a total of £165 belonging to us.... replied as requested in the reply from get transfer and nothing back:: another email sent 1 week later still no reply from gettransfer--- reply received Dear Customer,\n\nIn the first place, please accept our deepest apologies for the inappropriate service. We act as an intermediary, an informational portal, which connects local carriers and the travelers. Our primary mission is to exchange the information between the parties and make sure the prepayment is safe, until successful completion of the transfer is confirmed. Unfortunately, some things can only be verified after the transfer time, and we very carefully review the feedback and work with the carrier to improve the experience of our customers. Our license agreement is dedicated to guide the carrier to providing the best service, but some decide to deviate from it, hurting the reliability of our service and customer experience. We apologize for connecting you with the carrier who has proven not worthy of trust. \n\nWe have issued a refund for return transfer. \n\nWe understand that you had to bear additional expenses apart from transfer price. However, please note that you have agreed to the terms upon paying the transfer price and the next clause applies 8.3: The Company shall have no liability, however arising, for any indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage arising out of or in connection with the provision of the Service hereunder, or otherwise related to its subject matter, regardless of the negligence (either active, affirmative, sole, or concurrent) of the Company, even if the Company has been advised of the possibility of such damages. \nWe are really sorry but there is nothing else we can help you with in this particular case. Please refer to the carrier for additional compensations. The contract was made by you directly with the carrier, according to the terms which were accepted by you upon payment of the transfer price: 2.2. The User acknowledges and agrees that:\n(A) The User’s ability to obtain transportation services through the use of the Service does not establish the Company as a provider of the transportation services or as a transportation carrier. When the User finds a Carrier and accepts its terms including the specific transfer and the price payable for it, he shall enter into a paid transportation contract with the Carrier directly but not with the Company.\nYou can find carrier\u0027s contact information in the booking voucher.\n\n\nThe refund into my get transfer account !!!

Absolutely appalling

Mark Winyard Опубликовано 30.10.2020

Absolutely appalling, I would give 0 stars if the option was available. They don\u0027t offer a refund when the driver cancels, just credit to use their abysmal service when it doesn\u0027t even work. I hope they go into liquidation to save others the stress and anguish they\u0027ve caused me.

It is unbelievable that this company is…

Andy Crawford Опубликовано 29.10.2020

It is unbelievable that this company is still trading using money that has been stolen from their drivers and clients, paying vast amounts on pay per click while not paying their debts in spite of clients paying for their transfers in advance. Avoid this company at all costs it is a scam.

Отвратительно

Рафаэль Опубликовано 29.10.2020

Доброго времени суток, я согласен со многими отзывами, данная компания скатилась даже меньше, чем одна звезда. Фейковые заманчивые предложения приводят к тому, что после оплаты приходит сообщение от водителя, что за данные деньги он не приедет, это ошибка и начинается это «бла-бла шоу», фишка в том, что данная компания оставляет себе эти средства, ссылаясь на внутренний регламент в связи с пандемией и деньги висят на счёту в личном кабинете. За месяц три раза была такая ситуация, один раз решили, один раз нет, третий раз я уже сам писал и уточнял правда ли эта цена или нет. Ну что ж явно ребята не переживут эти веселые времена, пусть горят в аду?

Worst customer service I have ever had

Sue Опубликовано 28.10.2020

Worst customer service I have ever had. They still haven’t refund me £500 (it ‘s been almost 8 months!!) although booking and refund request made a month before COVID-19. Delay was made by your side.\n\nThey were saying they could refund after lockdown but now saying after Covid and keep saying use credit! Excuse me, I don’t want to use your service at all!\n\nCan see a lot people have same situation as me. Please listen your customer’s voice sincerely and see your business as long term.\n\nNever ever recommend this service..

I have $174 for cancelled bookings that…

Derek Mcquade Опубликовано 28.10.2020

I have $174 for cancelled bookings that they refuse to refund to my account . The bookings were made before the co vid outbreak and the cancellation policy at the time of booking was a full refund. Now they refuse a refund and my only option is credit to my account.

Жилки из Gettransfer я могу выложить в…

Дима Опубликовано 27.10.2020

Жилки из Gettransfer я могу выложить в интернет наши переписку где вы кинули меня чтоб все это видели как вы наебы...е людей?

I wouldn\u0027t use

Steven Atkins Опубликовано 26.10.2020

I wouldn\u0027t use. Booked with them and my flight schedule changed resulting in us arriving 30 minutes earlier than originally planned. I contacted GetTransfer to inform them and they increased the price. I asked for a refund which they agreed to, however the money has been credited to an account with them and not back to my original account I paid them from. I explained I have no further plans to travel but had no success obtaining my refund!!

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.