Отзывы о gettransfer.com - только реальные отзывы

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2.2 5

2019 отзывов / 2306 просмотров

Inaffidabili

Luca Maria Cini Опубликовано 24.01.2020

Il 5 gennaio scorso ho prenotato online un trasferimento dal Terminal crociere di Buenos Aires all\u0027aeroporto della stessa città, pagando subito il prezzo richiesto. L\u0027autista mi aveva dato appuntamento in in punto preciso, ovvero fuori del ritiro bagagli, per le 9.30. Ero lì alle 9.15, ed ho atteso vanamente fino alle 10, senza che nessuno si presentasse (avevo la foto dell\u0027auto e dell\u0027autista). Ho fatto, inutilmente, un giro nei dintorni, ed anche un video con il cellulare, a riprova della veridicità di quanto affermo. Alla fine ho dovuto prendere un altro taxi, pagando 8 euro in più. Ho chiesto ed ottenuto il rimborso, ma voglio anche il maggior costo che ho dovuto sostenere. Me lo hanno negato, e allora mi rivolgerò ad un Organismo europeo di risoluzione controversie. Chi legge tragga le conclusioni.

Gettransfer unreliable

Moh\u0027D Abdulla Опубликовано 24.01.2020

Recently I had a very bad experience with gettransfer. Initially with the carrier and then with the way that gettransfer customerservices been respond. Beside the early booking and payment the driver didn\u0027t showed up and I was about to mis my flight moreover i paid three times more for the on spot taxi, no proper feedback and action was taken by gettransfer management\nThey are totally unreliable and no responsibility \nNot recommended at all

TERRIBLE \u0026 UNRELIABLE!!!

Kristin Blackwell Опубликовано 23.01.2020

TERRIBLE!!! They cancelled, via an email, one hour before they were to pick my son up from his boarding school \u0026 drive him 90 miles to the Boston Logan Airport to catch a flight. I scheduled two weeks prior, reached out several times during those two weeks trying to confirm directly with the driver, but he never responded. I also spoke with the Get Transfer Helpline where I was assured my son’s ride was confirmed- even if the driver had not responded— and the operator was always a rude \u0026 annoyed when I called. The fact they sent an email rather than calling when cancelling so last minute is egregious!! - thank goodness I checked my email this morning. I am holding my breath to see if they are trustworthy enough to credit back the $125 I pre-paid for the ride. AVOID GET TRANSFER at all costs- they are absolutely rude \u0026 100% unreliable

AVOID

Miles Apthorp Опубликовано 23.01.2020

AVOID ! Really terrible company\nTHERE ARE MUCH BETTER COMPANIES TO USE !\n\nAVOID. AVOID. AVOID

Avoid at all cost

SL Опубликовано 22.01.2020

Avoid at all cost! You pay for a service and deluxe service and you get nothing of what was paid or required for! We are a company and booked the first week of January 2020 in NY airport! Customer service is non existent - in fact only one and same response from the same email address pretending they have responded which is a lie! Unworthy! We will take actions and we are not the only ones who received such feedback and lack of interest! They get their money and business is completed. They do not care about your complaint/ treatment/ they have your money and will find every excuse not to refund you! This company is not accurate! Be aware. Wait until the one person behind the so called customer service copy paste the same response they have over all complaints and feedback against them on all reviews on so many sites!.. they ask you to send your booking number and will investigate...then pretend they have responded and it’s in your spam box.. again lies... they cut you off as they got their money! Also be aware they Don not issue invoices!!! This company should be investigated.

SCAM! DO NOT USE!!

harry Опубликовано 21.01.2020

We booked GetTransfer for an airport transfer up the mountain to Les Menuires and thoroughly regretted it!\nOur first party arrived at the airport, and the driver was nowhere to be found and could not be contacted. We rang the office and were continually fobbed off – reaching a different person each time we called and were told they would have to investigate and get back to us, which they never did. We finally got through to the driver (on a Latvian number which was horrendously expensive to call with the multiple attempts) who said he was ‘delayed’ but had not bothered to tell nor us nor the office, and kept telling us ‘just 10 minutes more’. However about 1.5-2 hours later we finally found him and we were on our way.\n\nI generally don’t write reviews, and would not have written this if it had ended there. However we had already made another booking through GetTransfer for another member of our party getting a later flight, arriving around 6 hours later. \n\nOur driver informed us that he was due to collect this person later but due to the delay would not make it, and asked us to talk to the office to tell them. We therefore had to contact the GetTransfer office ourselves to explain and confirm who would be collecting this person (our colleague was flying at the time and unable to do so themselves), but the driver then did not answer his phone when the office called multiple times to confirm, I assume as he didn’t want to have the conversation about why he wouldn’t go - meaning they wouldn’t make any other arrangements. So we had to physically give the driver our phone so GetTransfer would make other arrangements. GetTransfer would then not confirm any further details until about an hour later when they said they didn’t know what to do, and would not be able to take our colleague! This person was arriving at 11:00pm and had no other way to get up the mountain and had no accommodation down the mountain booked.\n\nFinally after multiple phone calls, GetTransfer said they would find another driver to take him but it would be more expensive and insisted on a PayPal payment (in addition to what we had already paid) – not allowing cash, credit card or any other kind of payment – and not letting the driver to go to the airport until we had paid in full and sent them confirmation. We had trouble getting such a payment across (and obviously also shouldn’t have had to have pay), but GetTransfer insisted on using a PayPal link – and not allowing an email address or phone number as localising information which I understand is a common scam. It had got to 11:00pm by this time and so we still had no way of getting our member up the mountain, though GetTransfer still had sent a driver to collect him or even assure he would be collected.\n\nThey are dishonest, disorganised and have a flagrant disregard for any kind of passenger welfare or any kind of commitment they’ve made – and will use a situation to extort more money if it suits them. Without a doubt the worst taxi or airport experience I have ever had -and I can’t discourage you enough from using them.

Fahrer gut, GetTransfer unmöglich

Martin Meyer Опубликовано 21.01.2020

Service seitens des Fahrer gut aber die Firma ist eine Katastrophe - keine Rechnung, weil man angeblich meine ausstellen würde, da der Dienstleister ja die Leistung erbringt. Aber komischerweise zahlt man an GetTransfer.

DO NOT touch GetTransfer

Natalie Опубликовано 20.01.2020

DO NOT touch GetTransfer, they are completely dodgy and unethical. I booked their service in advance, paid $150 USD in full. Our flight was then slightly delayed from Orlando - San Francisco, of which I notified the driver immediately. It was within the hour that they supposedly allow, but he advised me that he had another job \u0026 couldn’t pick our family of 5 with 7 suitcases up! I requested that another driver be sent, however on arriving 40 mins late, we collected our bags \u0026 were met with no one. Hence we had to arrange \u0026 pay for our own transport. I made contact the next morning with the company \u0026 after 2 more emails, I received a response from Evgeniy a ‘support manager’ who advised me that they would not be refunding my paid transfer despite not providing a service! He advised that I would need to seek compensation from the airline. Flights are delayed every day, I would think that they would offer a better support service and back up drivers rather than just cancelling a service but still taking people’s money! We were there within the hour they allow yet no driver or alternative arrangement was offered, yet they still took our money which I find highly unethical \u0026 will post negative reviews on every social media platform I can find. We were not planning to use their return service as I couldn’t guarantee that they would actually turn up, yet I knew that we’d probably then lose our full $150. The original driver didn’t turn up, another one came in his place, so not sure why this couldn’t have been offered in the first place rather than just cancelling our pick up from the airport. The new driver was very professional \u0026 in other circumstances I would have given him a tip, but considering that half of a fully paid transfer consisting of a total of 17 minutes, ended up costing us $150 USD, I was not parting with another cent! I would never recommend this service to anyone, save your money \u0026 get a taxi!!!

Avoid at all costs SCAM

Bruno Опубликовано 20.01.2020

Avoid. Their app is badly design with glitches. \nThey took my money and no one showed up.\nThe customer service replied ‘it will take several days’ to look into it.

Take the money and run..........

Wayne Thomas Опубликовано 20.01.2020

Nearly three months since acknowledging my grievance and not a word since.\n\nThis company is a scam, use at your own peril

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.