They eat my £125

Syed Ikram Опубликовано 31.08.2019

0 ⭐️ bad service for customers and for drivers as well

My transfer was cancelled by the driver and I received no refund

Bill Psellos Опубликовано 31.08.2019

I booked a transfer within 14 hours of the required pick up time. This already negated the 48 hour ruling in terms of cancellation. When my allocated driver realised he could not make the pick up time that night. he cancelled the pick up, called GetTransfer to inform them of this and GetTransfer subsequently cancelled the pick up, took my money and have refused to refund the money. The driver who this case was initially assigned to did not receive any of this money, GetTransfer kept it all for themselves without providing a service. GetTransfer are now refusing to refund my money as the cancellation was made within the 48 hour timeframe however as I have continually informed them, the booking was made within 14 hours of the required pick up time negating their policy anyway and the driver who accepted the pick up was the one who had to cancel it as they realised they could not make the pick up time that night.

DO NOT USE THESE GUYS!!!!!!!

Johanna Saunders Morgan Опубликовано 31.08.2019

DO NOT USE THESE GUYS!!!!!!!\n\nThey say no hidden costs on their website, yet I have been over charged up to AU$70. The quote was very different to what was actually charged on my credit card. I am currently fighting with them to get my money back, but they keep saying it is \u0022commission\u0022 and bak fees. sorry but bank fees are NOT AU$70 and it says nothing on the website about their commission. In fact their website says \u0022no hidden charges\u0022.

Looks like a complete scam.

Marco Опубликовано 31.08.2019

Looks like a complete scam.\n\nI booked a driver in London, confirmed, paid (silly me), and the driver didn\u0027t show up.\nI looked up the driver\u0027s contact info, and it was a foreign number, potentially legitimate, but still a pain to call. I called, no one picked up the phone.\n\nI chatted to someone from the website that told me they couldn\u0027t contact the driver either, and that I should send an email for refund.\nIn all this, I almost missed my flight and had to wait and pay for another transfer.\n\nEmailed support the same day, I got a reply days later saying they had to try and contact the driver for a refund \u0022to be considered\u0022!\nThat was 10 days ago and I never heard back even after follow up emails.\n\nLong story short, I don\u0027t know who I paid, I don\u0027t have my money back, I should have never trusted this website.

TOTAL RIPOFF, AVOID AT ALL COSTS

Emilio Orozco Опубликовано 28.08.2019

I booked online a vehicle, and booked for 10 hrs. I paid upfront (never again). \n\nThe driver arrived at my hotel and sent me a whatsapp, just saying Hi I am your driver. I replied and was waiting in the hotel breakfast when I received messages saying I cannot wait any longer and I am leaving. My phone did not have internet connection and didnt receive teh messages. Get Transfer has a policy to wait 15 mins and then they cancel without reimbursement. The drivers abuse this policy, they never called me by phone, never told the bell man they had arrived, and just took off. Even though I had paid for 10 hrs of service, it didnt matter. I called the driver and he said it was cancelled and he would not returned even though I called literally 2 mins after he has left. Please never ever hire this fraudulent and abusive service. My reservation number was 3945491

My late evening flight from Barcelona…

David Uozumi Опубликовано 28.08.2019

My late evening flight from Barcelona into Casablanca was delayed about an hour and there was no driver to be found at the single waiting area upon arrival. GetTransfer informs me that if a flight is more than 60 minutes late, they consider me a no-show, that they have no responsibility to monitor delays and will offer no credits. They suggest I contact the airline for compensation. This is a \u0022service\u0022 that is not to be trusted.

A éviter, à fuir il en a mieux

client(e) Опубликовано 28.08.2019

A éviter, à fuir le site de gettransfert sauf si vous voulez rater votre avion ou gâcher vos vacances, vous payez et vous ne recevez aucun service plutôt que du désagrément avec ce site . Moi j’ai réservé avec ce site et à mon arrivée je ne trouve aucun taxi j’ai été obligé de prendre un taxi de l’aéroport à mes frais et pour mon retour on m’envoie un mail me disant que le véhicule du transporteur est en panne et qu’on a remplacé par un autre qui était impossible de le joindre j’étais obligé d’annuler ( heureusement) et de réserver avec un autre site sans payer d’avance et tout c’est passé très bien .\nGettransfert m’a stressé et m’a gâcher mes vacances et m’a fait perdre de l’argent et sans aucun geste commercial.

Atrention, a huge rip-off! Attention, énorme Arnaque!

Daniel C Опубликовано 27.08.2019

Sicile, Palerme, mardi 27 août 2019:\nAttention! C’est une ARNAQUE totale!!!!! Ne pas utiliser ce service à part si vous voulez vous faire voler de l’argent. Je me suis fait débiter 234 euros pour un transfert aller retour Palerme Trapani sans avoir finalement un chauffeur, alors que j’ai reçu de ma banque une confirmation de réception de paiement ou transfer d’argent.\nLe service client est inefficace à part répéter qu’ils n’ont reçu aucun paiement malgré les preuves que je leur ai envoyées. Donc pour résumer, une expérience horrible et malhonnête, des voleurs! À éviter absolument! À faire circuler! Pour ceux qui ont des doutes sur mon témoignage, et je vois et lis finalement sur le site que je ne suis pas le seul, ne pas hésiter à me contacter!

Avoid this company

Nikki Grieve Опубликовано 25.08.2019

Not able to give no stars. Avoid at all costs they left my teenage daughter in Disneyland Paris with no car to collect at 11 pm.\nCustomer service very very poor; no call back when requested.\nDO NOT USE THIS COMPANY

POOR EXPERIENCE

Guy Mason Опубликовано 25.08.2019

Like so many other here, I paid for a Business Car collection in Budapest last week at $48.00 one way to the Airport. The driver arrived on time in a very old Mercedes A Class...by no means a business class vehicle. I use Blacklane mostly who quoted $70 for the same journey but I know their business class is just that...a 5 series or an E Class and always newish/immaculate at that. When I questioned my ride with Gettransfer, I was offered a 7.5% on future rides with them together with loads of excuses as to why \u0022it\u0027s not our fault, we are just a business portal connecting people\u0022. They can keep this \u0022voucher\u0022 as I won\u0027t be using them again. The only positive being that at least the driver arrived on time. Funny though, getttransfer said they couldn\u0027t provide any further help unless I could provide a photo of the car and driver)))) Who at 4am would think to do that? Stay Away......

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.