Driver is allocated to transfer…

Iman Basit Опубликовано 19.08.2018

Driver is allocated to transfer N892070. \nTel. +358406802970. \nMeeting: Helsinki Airport Aug 19 at 14:00\n\nPathetic service. Upon our arrival, the ill-mannered driver refused to drive us because he hadn’t been instructed to bring a baby chair for the five and a half year old traveling with us. Initially, he made random calls while we stood clueless with all our luggage in the middle of the road. And then without permission, took a picture of the child and sent it to whoever he was reporting too. FYI, it’s highly unethical to take a picture without permission, according to Finnish Law. Later, we went about inquiring about the baby-chair law and were told by other taxi-drivers and the police that the law was not that stringent and that the child in question could travel without a baby-chair. Only she could not sit in the front. But the driver stood by his claim and upon arguing, he asked us to talk to the personnel in charge. Thirty seconds into the call, he asked us to return his mobile. He was super uncompromising and stood by his stance despite multiple people convincing him otherwise. And then, he RAN AWAY. He told us he is going to renew the parking ticket and never returned. We waited for a good forty-five minutes, searched around for him but he was no where to be found. Is this the good work ethic your company so often boosts about? Is this how customers are to be treated? \n\nAnyhow, we then had to book another taxi despite having made the payment to Kiwi. When we asked for refund, your team blatantly refused. Why? Just because the taxi form did not have the option to request for a baby-chair? Or because you failed to mention how stringently your drivers follow rules set by themselves? Or because the taxi-guy literally ran away. Even if as a customer I take half of the blame, there is no way your team can justify the run away in the end. For that alone we deserve a double refund. So please hear my plea, give us the refund or we will do everything in our capacity to ensure that justice is served. I’ll be taking this matter to Finnish customer protection in two days. Till then please look into this matter, into the rude driver, and re-read the rules because of what I’ve read only children under three need to be seated in a baby-chair. Children ABOVE five can sit without a baby-chair at the back.

Left stranded - appauled!!

Richard Butterworth Опубликовано 18.08.2018

Booked and paid for a Taxi from Castiglione Fiorention to Florance Airport with Kiwitaxi in April 2018 for a trip 11/08/18. \nFour hours before collection time we received an e mail and text cancelling the taxi. We were letf stranded in a village with no Taxi\u0027s with a disabled passenger who could not get to the train station.\nThis service is appauling and I would never use them again. They had no custemer service and did not care they left us stranded!!!

Unreliable and unhelpful

Lisa Опубликовано 16.08.2018

Ordered a taxi and got a confirmation via e-mail, all was good. At departure time (05:30) there was no one there. No one answered to the taxi number so I called Kiwitaxi directly. A lady with a friendly voice picked up and said she would try and find out what happened. After some time I got a call that they made a mistake and the taxi wasn\u0027t coming. She told me to \u0027try and take another taxi in the street.\u0027 We were not in a busy district and at 05:30 in the morning this was no option or whatsoever. When I explained this to her and asked if she could maybe call a different taxi for us, since we had no experience with this and really needed to get to the airport for our flight she said she couldn\u0027t because she didn\u0027t have any contacts... When I asked if we would be compensated for the additional costs we would possibly make if we ordered another taxi she said this couldn\u0027t be guaranteed. Making mistakes is only human, but the fact that this company does nothing to fix theirs and help their customers is absolutely unacceptable to me. In the end we got to the airport on time, but it was definitely a stressful experience. Actually the service is not even worth the one star since no service was offered at all. I would definitely not recommend this company if you are looking for reliable transport.\n\nReply to kiwitaxi:\nOur order number was 889047\nAlso now, more than 5-7 business days later we still haven’t received our money back.

Never again kiwitaxi!!

Anette R Опубликовано 18.07.2018

Ordered a two way ride from Bourgas Airport to Sozopol with 6 adults and 2 children aged 1,5yrs. We payed for 2 child seats. First trip our luggage took way to long to arrive from the flight so I guess the driver was stressed since we got out late. He drove way to fast! We still decided to keep our return ride thinking we would get another driver, or that he wouldn’t be in such a hurry this time etc. He picked us up at 03.30 in the morning, and there were only 1 child seat in the car! We had no choice if we were going to make our flight, so I had one child in the carrier in front of me. I dare not to think what would’ve happened had we gotten in a collision. Not acceptable!!

Cancelled my transfer on day of flight

Ro Wan Опубликовано 28.05.2018

Cancelled my transfer on day of flight. Save yourself the hassle.

Terrible service \u0026 a complete rip off!!!

Claire Myles Опубликовано 23.05.2018

Terrible service - driver not at Almeria airport and when phoned to find out why they said they had no record of the booking. Several calls later then acknowledged the booking and 30mins after booking time we were met by a very grumpy and unfriendly driver. The company have accepted they were at fault on several points with our experience and yet not willing to (part) refund the 61 Euro we were charged for what they advertised as a 30min journey but was in fact only 10min and for which local taxis only charge 20euro. Daylight robbery!!! Never again will we book with these rip off merchants.

Never book a KiwiTaxi!

Maurizio Опубликовано 06.04.2018

I booked an airport transfer from St Petersborg Pulkovo Airport (2210 RUB/38$). 10 days later they sent me a mail stating the following: \n\n\u0022Unfortunately, we will not be able to drive you for 2210 RUB. The new price of the trip will make 4420 RUB.\u0022 \n\nTotally ridiculous!

They rebook your transfer with another agency and than claim their money back.

Daniel Szendi Опубликовано 03.04.2018

Kiwitaxi offers ridiculously low rates. Right? How they do it? Let me tell you. You book your transfer at kiwitaxi.com After this kiwitaxi does not send your booking to a physical transfer company, but rebooks it via another airport transfer agency and pay for the service with their card. After your service was carried out by the secondary agencies supplier, kiwitaxi will claim their money back from the card issuer bank - this is called a chargeback. Since it is very difficult to prove that an airport transfer was carried out, kiwitaxi is very likely to win the chargeback and they get your money back. They sell a transfer in Moscow for some 20 euro or so. Although the real price for this at another airport transfer agencies is at least 30 euro, or even more. If you believe in a fair business, DO NOT USE their service ever again.

Absolutely useless

Stefan Juhlin Опубликовано 11.03.2018

Absolutely useless. Pick up guy having coffee and missed us att arrival when all other firms standing in front with name signs. Driver almost fell asleep constantly on journey from DXB to Ras al Khaimah endangering our lives. Then drove to Hilton al hamra instead of Hilton Ras Al Khaimah despite both written and spoken instructions. Had to show him the way despite never been there before. Then they offer me a discount on next travel as compensation..? Avoid at all cost.

Two month Refund delay

Ian D Опубликовано 22.05.2020

Booking straight forward enough but having to cancel due to Covid-19 travel ban the problems began.\nTwo months after we cancelled our bookings we still haven\u0027t our refund.\nThey are dragging their feet and I would think twice before using them again

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Kiwitaxi is an international transfer booking company. More than 90 countries and 600 airports. Vehicles are divided in 8 classes from Еconomy (Small Family Cars) to Minibus for 19 passengers. If you are traveling with children you can order a child seat.