Do not use this company!!!!

Lisa Moss Опубликовано 08.08.2019

Do not use this company!!!!! Myself and my familiy booked a RETURN transfer with them on our recent holiday to majorca, a few days after booking my dad received an email to say that the booking could not be fufiled and a FULL refund was going to be given to us, this was disappointing in itself as we had to then arrange an alternate return transfer with another company. Whist on holiday the MORNING BEFORE we were due to travel home, my dad turned on his roaming data to check details of our transfer with the other company, he had an email from Kiwi giving details of our pick up. He then rang them to tell them there must be some mistake as it had been cancelled to be told it was only the pick up from the airport that had been cancelled and not the return. He was then told he had been charged over 100 euros for the service and there was no way of receiving a refund for this, even though we had given a day\u0027s notice and that the transfer was not needed. At no point did we get told that our return transfer was going ahead, and by them saying that we were getting a full refund, we assumed they meant full and not part!!! There excuse is that the pick up and return transfers had 2 different booking numbers...as obviously we were supposed to know this when we booked it as one booking!!! After several calls and emails to the customer service department they are still unwilling to offer an sort of refund, and think its acceptable to steal over 100 euros for a service they did not provide. Avoid avoid avoid!!!!\n\nUpdate...the company have not not been in contact and have no intentions of resolving this matter. There terms and conditions state that if the transfer is cancelled within 24 hours, a full refund will be given. We contacted the company 24 hours before to tell them we didn\u0027t want the transfer, as we didn\u0027t even know it was still going ahead, and they have still taken over 100 euros, with no intentions of returning it. Scammers!!!

Не хотите чтобы вас высадили на полпути? Не пользуйтесь кивитакси

Vika Опубликовано 08.08.2019

Заказывали с молодым человеком трансфер на Кипре. Водитель кивитакси не захотел искать наш отель несмотря на то что ему был предоставлен адрес и даже геометка расположения отеля. Видимо ему было просто лень объезжать улицу с односторонним движением и искать подъезд к отелю и он высадил нас гед попало. Пришлось искать отель самостоятельно на 30 градусной жаре и с 2 чемоданами. Но это еще не все наши злоключения с этой компанией. За такой недотрансфер с нас содрали на 10 евро больше чем было указано на сайте киви такси. Связался с поддержкой сервиса но они не только не вернули деньги за не выполненный трансфер но даже не смогли внятно объяснить почему фактическая цена трансфера отличается от того что было указано на сайте при бронировании! Никому не рекомендую этот сервис.

never again

Lindsay Walton Опубликовано 27.07.2019

NEVER use this company.. They are totally unreliable. We made our reservations through a travel agent weeks in advance and prepaid and were left stranded in Strasbourg at night with no transportation. Reaching a representative was almost impossible and all we got was a recorded message in rapid French and a text saying they did not have an available car.. A week later when the hotel tried to confirm our reservation to the airport, once again they \u0022did not have an available car\u0022. We were out a total of 92 euros on alternative taxi fares and received rather less that that back from the company . Our travel agent was also horrified at such shabby service and has spread the word to other travel agents to beware of Kiwi taxis,

ABSOLUTELY HORRENDOUS!!!! AVOID AT ALL COSTS

Daniel Опубликовано 23.07.2019

ABSOLUTELY HORRENDOUS!!!!! Avoid at all costs!!!!! these were poorly coordinated on pick up. driver was not on time and didn\u0027t speak English or even the local language. didn\u0027t know where he was going we had to google the address on his phone so he had google maps on. if that wasn\u0027t bad enough we then had a \u0027no show\u0027 on collection for travel back to airport. trying to speak with someone was a challenge on it\u0027s own. the numbers provided via email to speak direct to the driver is a waste of time and a joke. not one spoke English and when we got a local to translate for us they said they wernt even speaking french sounded like Ukrainian. all we could get from them was \u002210 minutes, 10 minutes\u0022. that turned in to 60 minutes and still know show. was forced to get reception to book us a taxi that was there in no time and worked out cheaper KIWITAXI. My honest advice would be to never use these and get an UBER or local driver from reception. both worked out cheaper.

no lo recomiendo en absoluto

Amparo Sancho Molina Опубликовано 19.07.2019

Buenas tardes quiero poner una reclamación,al llegar al aeropuerto nos dejaron tirados,dos horas esperando CON UN BEBE DE 5 MESES,tuve que llamar a varios numeros de telefono que me ponian en mi reserva de kiwitaxi y aunque me decian que pulsara el 2 para español ahi nadie sabia hablar español(cuando vi las llamadas habia llamado a Rusia y a Nuevayork)a saber que me cuestan esas llamadas desde España,al final llamé tambien al numero de edreams el chico diciendome que ya llegaba mi coche privado que esperara en la calle que ahora me decia la matricula y yo venga esperar en la calle y preguntar coche por coche si era mi traslado(no se porque me dijo eso si no habia ningun coche en camino)al final tras dos horas al telefono me pagaron un taxi nada que ver con el coche que ponia en mi reserva(similar al ford galaxi)para ir al hotel que fueron 28 euros tarifa de dia y 35,40 euros el dia de vuelta del hotel al aeropuerto(tarifa de noche)cosa que yo no entiendo porque me cobrasteis a mi mas de 100 euros de esos dos traslados NO LO ENTIENDO me parece un timo y espero una contestacion ya que finalmente me llamaron de vuestra compañia una chica española y dice que no entiende tampoco lo que nos ha pasado y que el traslado suele ser mas barato que un taxi que tendria que haberme costado 20 euros no esa barbaridad esta chica os ha mandado un escrito y todavía no le habéis contestado espero respuesta o me vere obligada a denunciar al consumidor ya que me parece muy muy fuerte lo que nos hicisteis y encima que me cobreis el triple,dos dias antes chateé por vuestro chat y me confirmaron mis datos y mi recogida del aeropuerto y recogida del hotel no se porque nos dejaron tirados sin número de teléfono español y contándonos tanto,exijo contestación,explicación y devolución del dinero \nAmparo Sancho molina teléfono 633362150

Awful experience with Kiwitaxi

Yasmin Опубликовано 09.07.2019

Awful experience with Kiwitaxi. Having arrived at Milan airport, no driver was there to meet us, having then rang the driver and the company itself we were told there was no driver to come for us and they had cancelled the job, without letting us know. We had received a confirmation email two days prior as well. Would never use this company again, awful customer service.

Very badly!

Lidiia Koturgina Опубликовано 02.07.2019

Hello.! NEVER!Do not take Kiwitaxi EVER! FLIGHT was CANCELLED FROM KRAKOW TO Dubrovnik. The taxi driver did not even leave, did not spend a cent, and I was charged 54 euros! It\u0027s a shame to profit from the troubles of others! The money is not returned, one verbiage. Drive in the neck of this\u0022 KIWI taxi\u0022

Avoid!!!!!!

Gillian Hancock Опубликовано 11.05.2019

Avoid!!!!!!! Transfer booked from lucca to Pisa airport. Kiwi cancelled the transfer at 5am the morning of the transfer which was booked for 10am but did not text only email. We had had an email and text confirming the transfer at 11pm the night before so assumed everything was ok and didn’t check emails in the morning. They could have at least sent a text! Also wonder what on earth can have changed between 11pm-5am. Presumably they never had any intention of fulfilling it. Left me without a way to get to the airport which I only realised when they didn’t show up at 10am as agreed. I spoke no Italian and was basically stranded. In the end had to pay 4x price for two taxis instead last minute but no other choice. Worst part was that I had reserved a baby car seat but no taxis had this at the last minute so the baby had to sit on my lap the entire drive which clearly isn’t anywhere near as safe. Appalling customer service. Caused immense stress at the end of an otherwise lovely holiday.\n\nUpdate: despite comment from them below they haven’t got in touch. Another example of their terrible customer service!

Если ваш рейс опаздывает - останетесь и без такси, и без денег

Natalie Mankova Опубликовано 11.05.2019

Наш рейс в Барселону задерживался из-за погодных условий, была гроза, об этом я вовремя уведомила диспетчера. Мне ответили, что не о чем беспокоится, водитель вас подождет. По прилету : ни водителя, ни такси.\n\nСвязавшись с водителем, получили непонятный ответ, но нам пообещали машину в течении 4 мин. Мы прождали около 20 мин(это ночь и у нас ребенок с температурой) начали звонить водителю, он не отвечал, стали набирать диспетчера - то же самое, потом пришла смс с ответом, якобы по причине задержки рейса мы(kiwi taxi) отменили ваш заказ и при этом с нас сняли 75 евро( в аэропорту такси дешевле на 30!!! евро. Все наши требования об возврате денег остались не выполненными. Сказали, что это наши проблемы. Так что, если ваш рейс опаздываете и вы не хотите переплачивать исключите это службу такси со своего списка. МОШЕННИКИ и все тут.

We recently booked through kiwitaxi for…transfer from malaga

Rudy Опубликовано 10.05.2019

We recently booked through kiwitaxi for a transfer from malaga ,but we cancelled for which I have the emails and booked through hoppa .The driver from kiwitaxi must not have got the cancellation and still phoned my phone and asked me where I was as he was waiting,I explained to him we got our taxi already through another firm ,,hoppa. He started shouting at me and then used foul language to which I hung up . I contacted their customer service and explained what happened and provide the cancellation emails ,all they kept saying was do you still need the return journey transfer and the behaviour of their driver was overlooked ,I would not use this firm for that reason ,I know every company has 1 or 2 rude people but it was how their customer service handled it . \n\nUPDATE \nThis company customer service has still not got in touch with me 1 month after they said they would ,,and I\u0027ve been charged for the privilege of This terrible service !!

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О Kiwitaxi

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Kiwitaxi is an international transfer booking company. More than 90 countries and 600 airports. Vehicles are divided in 8 classes from Еconomy (Small Family Cars) to Minibus for 19 passengers. If you are traveling with children you can order a child seat.