Cancelled 1 hour before pickup.

Easy Опубликовано 22.12.2019

We are currently in Vietnam and booked with Kiwitaxi to take 4 of us with luggage roughly 4 hours up the coast. We received the confirmation email the day before and all was good until roughly 1 hour before departure when we received a standard text stating we regret to inform you we do not have a driver so we have cancelled the booking.\n\nFortunately we have the resources and the time to book an alternate transfer from a local agent however it meant a couple of hours delay, a more expensive service, not getting the vehicle we wanted and obviously unnecessary stress at a time you only want to relax.\n\nWhat is even more galling is the fact they were quick to take our money but in the follow up email it states we will need to wait 5 to 7 days for a refund which could be a real problem if you dont have the resources to wait around for it.\n\nObviouly we will not use them again and would advise anyone who has a flight or fixed connection to have a backup plan just in case.

Kiwi taxi.. not reliable

melek akyildiz sen Опубликовано 10.11.2019

I have booked their taxi service 24 hours before the flight and i have been assured that someone will be waiting for us in destination airport, with a name card. I gave my credit card details and everything that person from live chat asked in order to secure the service as we will be very tired after the flight at 5am. At the end of 24 hour flight, I arrived with my family and waiting there for someone from kiwitaxi to show up. After an hour of exhausting waiting, i decided to get on to internet and find out whats happening as my family was very tired after the very long flight. Have to purchase internet in airport as i didnt have my internet set up in destination country. I logged in online to have a live chat. The person informed that my taxi is cancelled due to i didnt verify the email that they sent 10 hours after i booked the service, while i was on the plane. She didnt offer any alternative service the rectify the issue or support us. I found this service so unproffessional and not trustable as the person making the booking didnt informed me about the verification email and assured me that it is all set.

Scammed

Sophie Ford Burt Опубликовано 05.11.2019

We paid £38 via this app for a Kiwi Taxi Service. No one was at the airport to meet us. We called the driver and dispatch. We were eventually collected 35 minutes late. We then had to walk half a kilometre in wintery weather to an old car. The driver was using social media apps on his phone when driving at high speeds. He did not have any change at our destination and we were forced to give him the money.\nOn filing a complaint to Kiwi Taxi’s they started a campaign of email looping and are still avoiding the issue. \n\nUber / Ghett taxi from the airport are a fraction of the price.

They cancelled our transfer in…

Reg Marie Опубликовано 30.10.2019

They cancelled our transfer in Barcelona at the last minute due to protesters that were no where near our hotel. We had to call around looking for a ride and stressing because they put the worry in us. Found a local taxi company that was cheaper.

No dan factura y no son puntuales

Teresa Valdes Lopez Опубликовано 24.10.2019

Piden pago en efectivo obligatorio al chofer y no te dan recibo o te dan un papel sin datos fiscales, cuando pides la factura por email te dicen que como has pagado en efectivo no te dan la factura, cuando son ellos los que te obligan a pagar en efectivo. De alguna manera tenemos que justificar ese gasto en las empresas, no les parece ¿¿??\nNo son puntuales, en el traslado de recogida tuve que esperar 40 minutos y en el de vuelta la espera fue de 35 minutos.

Pessimo servizio

Laura Tocchetto Опубликовано 22.10.2019

Abbiamo prenotato il trasporto a Mosca per l\u0027aeroporto, pagando in anticipo con carta di credito. L\u0027autista non si è mai presentato, nonostante le istruzioni ricevute prevedessero che avesse un cartello con il mio nome sopra. Abbiamo rischiato di perdere l\u0027aereo. Naturalmente nonostante le mie proteste via mail i soldi non mi sono stati rimborsati.

We booked 2 transfers with them in…

Annick Danny Опубликовано 29.09.2019

We booked 2 transfers with them in Istanbul and both times the driver was late without any apology. The first time maybe you could say it was the busy trafic, but the second time he needed to pick us up at 6am on a Sunday morning, and even then he was late without any apology. And the thing was we WhatsApped them to ask them to be in time because we needed to catch our flight. The first rule for taxi/transfers is to be on time. If not, an apology is expected.

Weekend 20th-23rd September

Steven Collins Опубликовано 25.09.2019

I would advise no one to use this company in Paris. I pre-booked a taxi too and from Charles De Gaulle airport to my apartment in mangy le hongre. We arrived at the airport 35 mins late due to a delay.\n\nI did try to call the driver numerous times from the plane when we landed and numerous times from the baggage are to no answer..\n\nI was left stranded in a country late at night that none of us had ever been in before with a 10 year old a 9 year old and a 7 month old baby.\n\nWhen i did speek to control a man called Grigoriy Blakitnyi answered, very arrogant man, had no intentions of helping basically said drivers away won\u0027t be back and you don\u0027t get a refund.\n\nIn Scotland any taxi company would of re sent a taxi!\n\nIn the end we had to go to the taxi rank and waited another 30 mins until a taxi came big enough for 7 of us. So my taxi fare ended up being 197€ because of this company.\n\nWe did manage to get our return transfer but even at that the driver was 30 minutes early before pick up. So if we didn\u0027t see him in the street was he going to just disappear again? And who knows if that\u0027s what happened the first time.\n\nI even got an email today from Olga Tuktarova stating \u0022 if the transfer failed to take place due to the absence of the passenger within the stated time and place, we shall keep the cost of the order. Any losses arising due to non-receipt of the service shall not be reimbursed \u0022 what about the driver not attempting to contact me?\n\nAll in all this problem ruined our weekend away.\n\nWhat i did find out though is anyone wants to know is that UBER is more reliable we used that from our apartment to the disneyparks both days.\n\nI even checked the price from the airport to our apartments its was was even cheaper than getting this Mickey Mouse company.

Not safe

Chris Опубликовано 24.09.2019

We booked an airport transfer with a car seat. The driver had no idea how to install the car seat, there were no instructions and no attempt was made to help us. It took us 15 mins to work out how to install it properly and to fix all of its problems. Once we got going, the driver was speeding and using his phone while driving without a hands-free kit. I complained to Kiwitaxi who confirmed that their terms of service had been violated. However, they only offered me a 5 EUR discount on a future booking, which is a bit of an insult given we paid 52 EUR for a 15-min journey.

Peccato non possa dare 0 stelle

Angelo Colombo Опубликовано 21.09.2019

Peccato non possa dare 0 stelle. All\u0027aeroporto di San Pietroburgo l\u0027autista non si è presentato; ho telefonato 2 volte al loro ufficio (costo 24 Euro), una signorina che capiva e parlava malamente inglese mi ha assicurato che lo avrebbero contattato. Dopo oltre mezz\u0027ora di inutile attesa ho dovuto prendere un altro taxi (evitate assolutamente quelli presenti nell\u0027ingresso dell\u0027aeroporto, anche se hanno il cartellino TAXI applicano tariffe da furto) e ho speso una fortuna. Ho contattato poi via mail il loro ufficio, lamentandomi, mi hanno risposto che l\u0027autista per errore ha caricato un\u0027altra persona (???) che andava nella medesima via dell\u0027albergo in cui avrei dovuto andare io e mi offrivano 10 Dollari di sconto sul prossimo transfer....mai più!!!!!!!

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О Kiwitaxi

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Kiwitaxi is an international transfer booking company. More than 90 countries and 600 airports. Vehicles are divided in 8 classes from Еconomy (Small Family Cars) to Minibus for 19 passengers. If you are traveling with children you can order a child seat.