Never again

Filippo Martin Blog Опубликовано 15.01.2020

Here is how our transfer to Cambodia from Siem Reap to Sihanoukville went: After spending a night with vomiting and diarrhea, in the early morning I advised the contact on Whatsapp (Alex) that we could not leave and if it was possible to leave the next day. After a while Alex tells me that it is possible to leave the next day and that since the driver in the meantime had in any case arrived at the hotel, to pay half of the amount due and the other half the next day. Alex, however, did not warn us that we would also be charged the sum for changing the last date. In fact, in addition to having paid $ 406 to the driver in cash, after a few weeks I was charged another 406 on the credit card! I understand that there are the terms and conditions, but if I had known before paying double (in total I spent 812 usd !!!) for example I could have chosen to take a flight and therefore not to go by car! I contacted the support, talked to Olga Tuktarova but no possibility of a refund. In addition, Alex admitted that he does not know Kiwitaxi\u0027s policies because he is part of a partner in Cambodia. In fact, Olga confirms that the transfer the next day was organized by a partner and not by Kiwitaxi. But I paid for Kiwitaxi not for a partner! Never again, cheaters and incompetent! If you need a transfer, choose another operator!

This company (and partners) are terrible - don’t use them!

OA000 Опубликовано 12.01.2020

This company is horrendous. They and their partners are untrustworthy and a liability. I booked a transfer with them from GVA. I attached at the airport with my 3 young children and the driver didn’t show up. When we called we initially couldn’t get through to anyone on the numbers provided. When we eventually got through to them they told us they had cancelled the booking, apologised and told us we’d get a refund in 5-10 days!! They left us stranded at the airport!!!\n\nDo not use them. They are a scam and a shambles.

Disgusting service - unreliable - abandoned at airport with no explanation

Zoe Ballard Опубликовано 06.01.2020

Disgusting service, unprofessional, poor communication and unreliable... avoid avoid avoid!!! \n\nBooked a journey from Geneva airport to Samoens online via Hoppa, received confirmation all was in place. I even called after to be sure as it was a busy time and was assured the booking was confirmed which was a total LIE. Kiwi abandoned my client at the airport and we didn\u0027t even get a cancellation notice, email, text, call, nothing, just left them there and became defensive when I challenged about the lack of notification. \n\nWill never ever use them again.

Expensive joke

Max Bonte Опубликовано 05.01.2020

We booked 3 trips in Thailand at their website. It wasn\u0027t easy for us to fill in the addresses because these are very long and complicated in Thailand, so we took over the address from our travel documents with an addition of the name of the port. The day after we received a mail that 2 of the destination addresses were incorrect and needs to be corrected. You can easily change this in your account but have to pay USD 35 per change! This feels like being robbed, so we cancelled all the trips with Kiwi Taxi and won\u0027t consider this company ever again.

NO UTILIZAR UN TIMO

Virginia Cano Martos Опубликовано 01.01.2020

NO UTILIZAR UN TIMO, me han cobrado 2 veces el mismo trayecto que ellos mismos han cancelado. \nEspero que me devuelvan mis 95.88€ y también 47€ que han cargado en tarjeta.\nReserva 1309867\nNUNCA VOLVERÉ A UTILIZARLOS los trayectos en taxi convencional me han costado 30€ y 39€\nESTAFADORES

Cancelled 1 hour before pickup.

Easy Опубликовано 22.12.2019

We are currently in Vietnam and booked with Kiwitaxi to take 4 of us with luggage roughly 4 hours up the coast. We received the confirmation email the day before and all was good until roughly 1 hour before departure when we received a standard text stating we regret to inform you we do not have a driver so we have cancelled the booking.\n\nFortunately we have the resources and the time to book an alternate transfer from a local agent however it meant a couple of hours delay, a more expensive service, not getting the vehicle we wanted and obviously unnecessary stress at a time you only want to relax.\n\nWhat is even more galling is the fact they were quick to take our money but in the follow up email it states we will need to wait 5 to 7 days for a refund which could be a real problem if you dont have the resources to wait around for it.\n\nObviouly we will not use them again and would advise anyone who has a flight or fixed connection to have a backup plan just in case.

Kiwi taxi.. not reliable

melek akyildiz sen Опубликовано 10.11.2019

I have booked their taxi service 24 hours before the flight and i have been assured that someone will be waiting for us in destination airport, with a name card. I gave my credit card details and everything that person from live chat asked in order to secure the service as we will be very tired after the flight at 5am. At the end of 24 hour flight, I arrived with my family and waiting there for someone from kiwitaxi to show up. After an hour of exhausting waiting, i decided to get on to internet and find out whats happening as my family was very tired after the very long flight. Have to purchase internet in airport as i didnt have my internet set up in destination country. I logged in online to have a live chat. The person informed that my taxi is cancelled due to i didnt verify the email that they sent 10 hours after i booked the service, while i was on the plane. She didnt offer any alternative service the rectify the issue or support us. I found this service so unproffessional and not trustable as the person making the booking didnt informed me about the verification email and assured me that it is all set.

Scammed

Sophie Ford Burt Опубликовано 05.11.2019

We paid £38 via this app for a Kiwi Taxi Service. No one was at the airport to meet us. We called the driver and dispatch. We were eventually collected 35 minutes late. We then had to walk half a kilometre in wintery weather to an old car. The driver was using social media apps on his phone when driving at high speeds. He did not have any change at our destination and we were forced to give him the money.\nOn filing a complaint to Kiwi Taxi’s they started a campaign of email looping and are still avoiding the issue. \n\nUber / Ghett taxi from the airport are a fraction of the price.

They cancelled our transfer in…

Reg Marie Опубликовано 30.10.2019

They cancelled our transfer in Barcelona at the last minute due to protesters that were no where near our hotel. We had to call around looking for a ride and stressing because they put the worry in us. Found a local taxi company that was cheaper.

No dan factura y no son puntuales

Teresa Valdes Lopez Опубликовано 24.10.2019

Piden pago en efectivo obligatorio al chofer y no te dan recibo o te dan un papel sin datos fiscales, cuando pides la factura por email te dicen que como has pagado en efectivo no te dan la factura, cuando son ellos los que te obligan a pagar en efectivo. De alguna manera tenemos que justificar ese gasto en las empresas, no les parece ¿¿??\nNo son puntuales, en el traslado de recogida tuve que esperar 40 minutos y en el de vuelta la espera fue de 35 minutos.

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Kiwitaxi is an international transfer booking company. More than 90 countries and 600 airports. Vehicles are divided in 8 classes from Еconomy (Small Family Cars) to Minibus for 19 passengers. If you are traveling with children you can order a child seat.