Terrible. Kiwitaxi left me stranded in Cambodia

Grace Chen Опубликовано 08.12.2018

I was dropped off in the wrong location. Paid an additional $20 for a tuktuk to take me to the correct drop off point. The destination (Sihanoukville Port) was clearly stated on the voucher but the driver adamantly confirmed that my hotel (Song Saa) boat pickup was at Serendipity Pier. He left us when we got to the pier and we were left stranded. Apparently Song Saa does not do pickups here and they only do it at the drop off location that we originally planned (Sihanoukville Port). All the tuktuk drivers knew it, and all the ferry operators knew it. Our kiwitaxi driver was completely ignorant and brought us to the wrong port. This is unacceptable and I complained obviously. We almost missed our boat! Kiwitaxi admits no fault and claims no responsibility since the kiwitaxi driver adamantly said Song Saa picks up at Serendipity Pier. This is a completely false statement because I confirmed with Song Saa when we reached the island. They only do pickups from Sihanoukville Port. I would not recommend kiwitaxi to anyone. They have inexperienced drivers and incompetent representatives who cannot even use google maps to confirm a mistake. Terrible company and terrible experience.

Over charged form Budapest train…

Saeed Y Zia Опубликовано 01.10.2018

Over charged form Budapest train station to hotel 10 minutes ride paid for 45 minutes.

I booked a taxi ride from airport to…

Vincy Fok Опубликовано 28.09.2018

I booked a taxi ride from airport to city. My flight suppose to arrive in Moscow at 8:30pm, and I provided my flight information to Kiwitixi. The taxi driver, intriguingly, started waiting for me at 8:30pm! There are passport controls and baggage claim to be done, and It toke me 2hours. It is IMPOSSIBLE to meet the driver in the arrival hall as soon as the flight touch the ground. The company said the driver had waited me for 1.5 hour. However, from their experiences, the company and the driver should have planned the pick up time later according to the slow service in the Moscow airport. I tried to complain to the company, their feedback is that there\u0027s no breach in rules therefore I CANNOT get my money back. DO NOT USE KIWITAXI !!!

Заказывали трансфер из аэропорта…Газипаша

Ольга Опубликовано 01.09.2018

Заказывали трансфер из аэропорта Газипаша до Алании. За нами никто не приехал. Пришлось самим искать транспорт до города. Не советую kiwitaxi, они просто не приезжают!

Order 871386

Sergey Leonov Опубликовано 25.08.2018

Order 871386. Transfer Akyarlar - Milas Airport Bodrum. Ордер был подтвержден за день мне был звонок, который я увидел позже, т.к. телефон с собой в море не беру... Перезвонил в KiwiTaxi. Девушка сообщила, что бронь восстановлена и все ок. Ждите водителя. Пришлось в итоге на нервах искать такси. Не советую связываться - они не контролируют ситуацию с трансферами.

Driver is allocated to transfer…

Iman Basit Опубликовано 19.08.2018

Driver is allocated to transfer N892070. \nTel. +358406802970. \nMeeting: Helsinki Airport Aug 19 at 14:00\n\nPathetic service. Upon our arrival, the ill-mannered driver refused to drive us because he hadn’t been instructed to bring a baby chair for the five and a half year old traveling with us. Initially, he made random calls while we stood clueless with all our luggage in the middle of the road. And then without permission, took a picture of the child and sent it to whoever he was reporting too. FYI, it’s highly unethical to take a picture without permission, according to Finnish Law. Later, we went about inquiring about the baby-chair law and were told by other taxi-drivers and the police that the law was not that stringent and that the child in question could travel without a baby-chair. Only she could not sit in the front. But the driver stood by his claim and upon arguing, he asked us to talk to the personnel in charge. Thirty seconds into the call, he asked us to return his mobile. He was super uncompromising and stood by his stance despite multiple people convincing him otherwise. And then, he RAN AWAY. He told us he is going to renew the parking ticket and never returned. We waited for a good forty-five minutes, searched around for him but he was no where to be found. Is this the good work ethic your company so often boosts about? Is this how customers are to be treated? \n\nAnyhow, we then had to book another taxi despite having made the payment to Kiwi. When we asked for refund, your team blatantly refused. Why? Just because the taxi form did not have the option to request for a baby-chair? Or because you failed to mention how stringently your drivers follow rules set by themselves? Or because the taxi-guy literally ran away. Even if as a customer I take half of the blame, there is no way your team can justify the run away in the end. For that alone we deserve a double refund. So please hear my plea, give us the refund or we will do everything in our capacity to ensure that justice is served. I’ll be taking this matter to Finnish customer protection in two days. Till then please look into this matter, into the rude driver, and re-read the rules because of what I’ve read only children under three need to be seated in a baby-chair. Children ABOVE five can sit without a baby-chair at the back.

Left stranded - appauled!!

Richard Butterworth Опубликовано 18.08.2018

Booked and paid for a Taxi from Castiglione Fiorention to Florance Airport with Kiwitaxi in April 2018 for a trip 11/08/18. \nFour hours before collection time we received an e mail and text cancelling the taxi. We were letf stranded in a village with no Taxi\u0027s with a disabled passenger who could not get to the train station.\nThis service is appauling and I would never use them again. They had no custemer service and did not care they left us stranded!!!

Unreliable and unhelpful

Lisa Опубликовано 16.08.2018

Ordered a taxi and got a confirmation via e-mail, all was good. At departure time (05:30) there was no one there. No one answered to the taxi number so I called Kiwitaxi directly. A lady with a friendly voice picked up and said she would try and find out what happened. After some time I got a call that they made a mistake and the taxi wasn\u0027t coming. She told me to \u0027try and take another taxi in the street.\u0027 We were not in a busy district and at 05:30 in the morning this was no option or whatsoever. When I explained this to her and asked if she could maybe call a different taxi for us, since we had no experience with this and really needed to get to the airport for our flight she said she couldn\u0027t because she didn\u0027t have any contacts... When I asked if we would be compensated for the additional costs we would possibly make if we ordered another taxi she said this couldn\u0027t be guaranteed. Making mistakes is only human, but the fact that this company does nothing to fix theirs and help their customers is absolutely unacceptable to me. In the end we got to the airport on time, but it was definitely a stressful experience. Actually the service is not even worth the one star since no service was offered at all. I would definitely not recommend this company if you are looking for reliable transport.\n\nReply to kiwitaxi:\nOur order number was 889047\nAlso now, more than 5-7 business days later we still haven’t received our money back.

Never again kiwitaxi!!

Anette R Опубликовано 18.07.2018

Ordered a two way ride from Bourgas Airport to Sozopol with 6 adults and 2 children aged 1,5yrs. We payed for 2 child seats. First trip our luggage took way to long to arrive from the flight so I guess the driver was stressed since we got out late. He drove way to fast! We still decided to keep our return ride thinking we would get another driver, or that he wouldn’t be in such a hurry this time etc. He picked us up at 03.30 in the morning, and there were only 1 child seat in the car! We had no choice if we were going to make our flight, so I had one child in the carrier in front of me. I dare not to think what would’ve happened had we gotten in a collision. Not acceptable!!

Cancelled my transfer on day of flight

Ro Wan Опубликовано 28.05.2018

Cancelled my transfer on day of flight. Save yourself the hassle.

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Kiwitaxi is an international transfer booking company. More than 90 countries and 600 airports. Vehicles are divided in 8 classes from Еconomy (Small Family Cars) to Minibus for 19 passengers. If you are traveling with children you can order a child seat.