DO NOT USE -

Jean Toole Опубликовано 21.10.2019

DO NOT USE -\n\nThis transfer company took my money for airport return transfer then did not turn up, my flight was delayed by 30 minutes. I tried to telephone numerous times befor flight took off to advise and also sent an email when there was no reply. Carrier said he was there and I did not turn up, on contacting office the next day several times they would no agree to reimburse me because I hadn’t given 48 hours notice of time change!!! Left me and my family abandoned late at night in Brussels and left me with a further taxi bill of an extra 100 Euro to get me to hotel! DO NOT USE

Further to my review of No driver…

Tim Donaghy Опубликовано 21.10.2019

Further to my review of No driver turning up at Frankfurt airport for transfer to city hotel, Gettransfer first told me to send Paypal account information for refund, then a week later told me they wouldn\u0027t refund this way anymore.They asked for my bank to to \u0022charge back\u0022 .\nI told them my bank doesn\u0027t do that with overseas companies and that they would have to ring Gettransfer and thus incur cost to me to obtain refund.This is totally NOT acceptable. My last email to Gettransfer request them to send me money or cheque via post. NO reply

Think twice

Sky Run Опубликовано 20.10.2019

Bad system help and drivers try to get extra money on Everything! I rent a car with a driver from Adu Dabi to Dubai and the driver took money for the stops on the way (I did not violate the time limit). The driver told me that 50$ will cost every stop and he dont really carry about the rent. I wrote to the \t\u0022INFO-GETTRANSFER\u0022 and the worker tried to mislead me, he wrote to me that I am charged extra becouse of different cities. When I rent a car with a driver, I pointed that I need pick up in Abu Dhabi and landing in Dubai...If you use gettransfer - think twice or you will lose much more money.back

Bad experience, driver really late

Jenni Опубликовано 17.10.2019

I ordered and payed in advance a transfer from Barcelona Airport to Salou. Ordering process went well but after that a really bad experience. Didn’t get a direct number to the driver but a number to the office where they had no idea when the driver will come, if ever. The driver showed up eventually, over an hour late.

Beware it\u0027s a scam!

itaij Опубликовано 17.10.2019

Beware, this is a scam!\n\nMade a reservation for airport transfer with them and got a confirmation for the wrong time (16:00 instead of 4am...). Notified them of the mistake immediately and asked to fix/cancel. Called the driver directly, who canceled the trip.\n\nCustomer service simply quoted fine print and said they cannot change or refund. Had to escalate to a PayPal claim to get my money back.\n\nPlain and simple deception - stay away!!!

Estafa y mentiras

Sheila y David Опубликовано 16.10.2019

Contraté un traslado de ida y vuelta en el aeropuerto de Paris Charles de Gaulle con destino al hotel novotel paris .\nCuando llegamos a la hora concertada no estaban...llamamos y escribimos a todos los teléfonos y nada...con un wasap operador +380675380714 durante dos horas diciéndonos que estaba hay,,,,que estaba en caravana...que se había roto el coche....mil mentiras!!!! Aparece dos horas más tardes una furgoneta sucia,con un olor a perro mortal ...yo tenía contratado un Mercedes con bebidas wifi y etc...me quejé y que no entendía..(me picaron pulgas)..para la vuelta NadiE me contesto y tuve que cojer un taxi,e puesto una reclamación #3309964 para la devolución de mi dinero espero que Paypal me lo solucione.Nunca más usare este transporte

Da galera!

Human Hashembeiky Опубликовано 15.10.2019

Ho effettuato una prenotazione dall’aereoporto di Istanbul all’hotel zona Taksim, l’autista ha guidato pessimamente per tutto il tragitto, l’auto non aveva niente di ciò che prometteva. Queste sono le note “positive”. Dopo esser stato scaricato al volo, nella fretta dimentico il giubbotto nell’auto, contatto immediatamente l’autista e il suo responsabile, i quali in un primo momento mi riferiscono che al primo trasferimento in zona avrei riavuto il giubbotto. Passate 6/7 ore mi preoccupo e li ricontatto, mi minacciano dicendomi “se vuoi indietro il tuo giubbotto dovrai pagare 30€” un vero e proprio ricatto, volevo chiamare la polizia ma ero stanco e all’interno del giubbotto avevo i miei documenti oltre che alle chiavi di casa. Ho contattato il servizio clienti il quale mi hanno risposto “purtroppo per riportarle la giacca l’autista ha sostenuto delle spese”...vergognoso!!!! Un furto

I ordered a taxi to collect my elderly…

Rebecca Ashton Опубликовано 14.10.2019

I ordered a taxi to collect my elderly mum and aunt paid for it, they didn\u0027t turn up, I received an email from the driver after he should have picked them up from the theatre to say his car was broken! I contacted Go Transfer the next day and they said they would refund my payment in 5 working days, that was over two weeks ago and I still haven\u0027t received anything.\n\nDo not use this company, they are not trustworthy.

DO NOT USE. My warning to other unsuspecting citizens

Jake Опубликовано 14.10.2019

DO NOT USE. I booked on gettransfer.com for a pickup to the airport in a remote part of Italy. My pregnant wife and I showed up in the spot we were expecting to get picked up. Nobody shows up, we\u0027re frantically calling them and they reach out to say the driver can\u0027t make it. Mind you this is after the pickup time and now we\u0027re stressing about missing our flight. The lovely customer service rep says sorry we can\u0027t help you arrange for new transportation even though the original one never showed up. Great customer service. We receive an email over 2 hours after our scheduled pickup time from the driver saying he can\u0027t pick us up. Turns out that we already knew that because we were still standing there, in the rain, in the same spot and already missed our flight.\n\nGettransfer refused to help us and had no backup plan in case of accidents/emergencies. They didn\u0027t even notify us in a timely fashion when we could have made other arrangements. \n\nWe ended up paying out of pocket for a flight the next day, paid for a taxi to a hotel near the airport, paid for a hotel stay, all the while completely stressed out. \n\nWhen we submitted evidence so we can recoup our costs, they only refunded the original booking, leaving us short about ~$1,400. In the end, they said, \u0022The Company [gettransfer] shall not be liable for any damages, liability or losses arising out of the User’s (me) use of or reliance on the Service.\u0022 Basically, we aren\u0027t responsible for the service we provide. Think of any other \u0022platform\u0022 company and try to imagine that same response from amazon, uber, lyft or airbnb. We will be pursuing legal action against them.

Do not use this company

John Copping Опубликовано 14.10.2019

Do not use this company. I booked a 15 seater minibus from Get Transfer in October 2018 from Granada Airport to Mijas in the Costa Del Sol area for August 2019, so plenty of notice. About a week before I was due to travel I decided to phone up to pay the balance over the phone as I did not want to carry 650 Euros in my pocket. I was told by Get transfer that my minibus was now NOT available. To be told this a week before I was due to travel ruined what was due to be a family holiday, keep in mind we 5 children and 1 baby in the party. The service I received from Get transfer was totally unacceptable they also cost me an extra £1000 to get taxis for my party. My advise would be to use a trusted company, I have never been treated so badly in all my life -DISGUSTING SERVICE

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.