Отзывы о gettransfer.com - только реальные отзывы

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2019 отзывов / 2287 просмотров

GET TRANSFER IS A DANGEROUS FRAUD

Gigi Costa Опубликовано 09.01.2020

GET TRANSFER IS A DANGEROUS FRAUD, THEY JUST WILL STEAL YOUR MONEY AND YOUR BANK DETAILS. PLEASE BE CAREFUL. MY DRIVER NEVER SHOWED UP, I ALMOST LOST MY FLIGHT. I WAITED FOR 2 HOURS, I CALLED THE DRIVER, NOT A DRIVER, A BIG LIE.\nNEVER TRUST THEM. A FRAUD. A POLICE CASE.\nLETS CALL INTERPOL.

Very bad service!

NR Опубликовано 09.01.2020

Avoid this transfer service!\n\nThey take your money but will not send the driver, happened to me and I had to look for a taxi with my family (after 8 hours night flight with my wife +3 children and 5 suitcases)...after sending complaint email I was told that they are still treating the claim (1 week).\n\nFurther below copy of the communication exchanged.\n\n\nOn 9 Jan 2020, at 12:32, Daria Snytnikova wrote:\n\n\nThank you for your email. As far as I see, this case was transmitted to the Quality Assurance department of our company. We have to look into this case. \n\n 9 янв. 2020 г. в 09:52, GetTransfer\n\nFrom: \nDate: Thu, 9 Jan 2020 at 07:47\nSubject: Re: Refund of Transfer request # 6053223\nTo: Daria Dorshakova\n\nGood morning,\n\nFollowing your email further below.\nI’m still waiting for your answer!\n\nRegards\n\nOn 3 Jan 2020, at 11:08, Daria Dorshakova wrote:\n\nDear Customer,\n\nMy name is Darya, customer support manager at GetTransfer.com.\nThis is an email regarding the transfer request #6053223.\n\nWe apologize for this situation and inconvenience caused to you.\n\nWe will contact the carrier to provide the reason for not providing the service. After that, we will be able to provide the solution for this.\n\nThank you!\n\nпт, 3 янв. 2020 г. в 10:06, GetTransfer.com\n---------- Forwarded message ---------\nFrom:\nDate: Fri, 3 Jan 2020 at 08:26\nSubject: Refund of Transfer request # 6053223\nTo: feedback gettransfer\n\n\nSubject: Refund Of Transfer request # 6053223\n\n\nGood morning, your táxi never came to pick us up!!!\n\nBad service!...I called twice the number 0553669188.\n\nTransfer request # 6053223\n\nPlease refund my payment, thank you.\n\nRegards

You will never know how bad until you experience them. Avoid THEM!!!

Omar Опубликовано 09.01.2020

I had a bad experience with GetTransfer.com and when i decided to write this review, I was completely surprised how bad the reviews are about them. I simply wished that i have read them before I had proceeded.\n\nI had to travel to Istanbul with my family, and obviously i was looking for a cost effective way for transport from Airport to Hotel. Based on my internet research, I choose them as they were matching my budget. My flight scheduled to land at 4:20PM, and I have scheduled the trip at 5:20PM, to give enough room for airport clearance.Based on the help chat, the customer support confirmed that driver will wait for one hour, with sign board for one hour. based on this calculation, the driver has the full right to leave at 6;20PM if I will not show. I have agreed, booked, made advance payment and confirmed my payment. \nOn the travel day, my flight went smooth without any delay, and we cleared out the airport at 5;00PM. To be fair enough, we went to the coffee shop, and made my family rest, expecting the driver should come at 5:20PM. We waited till 6:30PM, i was continuously checking at the arrival meeting point: No Driver, no sign, and moreover all local pickup companies informed me that gettransfer.com are not trustful, which i have refused to accept, until it happened to me. After loosing hope, we opted to take a local taxi from the airport which ended up the same cost as \u0022the offer\u0022 from GetTransfer. \nWe reached the hotel, and logged to the wifi, natural attitude for an international traveller, and a whatsapp message from the driver popup stating: \u0022once you land send me a message so i can tell you where to meet.\u0022 \nSeriously !!!! Send me a whatsapp message for an international traveller landing in new country, and you expect me to have internet connection !!! and what? where to meet? our agreement mentioned that you will be waiting for me at arrival meeting meeting (like all others pickup companies) and my name on board.\nI have filed a complained with gettransfer.com support with the whatsapp communication, and i found out that their support center is even worse than their drivers/providers. I have been forwarded to 3 different agents and, everytime, i have to send same screenshots and communications. Nevertheless, the final judgement came and gettransfer.com sent me that the driver/provider has submitted all proofs that he was waiting for me for me than an hour. I believe he must be invisible, because i was there for one hour and thirty minutes and i was not able to see him.

Absolute thieves

Katrina Опубликовано 09.01.2020

After learning of delays to my flight well ahead of my booking time, I contacted my driver who stated he would only be able to wait for an hour at Stansted as he had another pickup at Gatwick and the service only allows for delays of up to an hour. We discussed cancelling the trip but the option wasn’t available to me less than 48 hours ahead of my booking request and the driver told me unfortunately he was not able to cancel from his side so I should contact GetTransfer.\n\nI tried calling - no answer. Used their online chat and they basically told me there was nothing they could do. No offer to organise a replacement driver or anything of the sort even though they work with a number of different carriers. I told my driver of their response and said not to worry about coming but he told me he had to make the journey anyway or else he’d be penalised by GetTransfer. \n\nI now learn that their user agreement allows for drivers to cancel the request - why was I not informed of this by the support team and knowing full well that both I and my driver wanted to cancel the request so he didn’t go all the way to Stansted for no reason, why didn’t GetTransfer just action the request themselves? Instead they just told me to email support who obviously didn’t get back to me immediately.\n\nAs a result, my driver wasted his time and money coming to Stansted for a transfer we both knew he couldn’t fulfil and I was left stranded at Stansted at midnight after public transport has stopped with no way back to my home. Not to mention the £85 I’d paid for absolutely zero reason and the worst customer service imaginable.\n\nDo not use this company. They are incompetent and negligent at best, completely fraudulent at worst.

Не советую Вам люди ету компанию…

Sintija Azareviča Опубликовано 08.01.2020

Не советую Вам люди ету компанию особенно если отправляетесь где где-то с детьми.Начну с того что с семьёй я,муж и двое маленьких детей 4 года и 7 лет заказали транспорт Анталия -Белек день до отъезда в Анталию на вечер чтобы вернуться обратно в отель. Утром уехали в Анталию с трансфером так же от Gettransfer.com и все было отлично. Водитель приехал вовремя, нас отвёз до указанного места и все было супер. Но к сожалению вечером у нас было большое разочарование, когда другой водитель не приехал нас забрать в указанное место. День до этого мы с ним переписывались и он сказал что обязательно будет. Но увы... я понимаю может быть разные случаи но если есть номер телефона можно ведь просто написать и предупредить что не приедет так как было указано что мы едем с маленькими детьми. Дети были очень уставшими,хотели обратно в отель ,было уже темно. Так как ещё заплатили не маленькие деньги за трансфер который в конце концов просто пропал без возврата денег так ещё и с детьми больше часа искали такси который нас отвёз обратно. Заплатили в двое больше + стресс так как первый раз в Турции,незнакомые нам места.. все было просто ужасно.

Wir hatten 2 mal gebucht,

Ww Ww Опубликовано 08.01.2020

Wir hatten 2 mal gebucht,\nDas erste Mal kam der Fahrer nicht zur gemachten Uhrzeit. \nBei der zweiten Buchung kam nicht das gewünschte Fahrzeug und wurde aber als teures berechnet.\nDas ist nicht das man von einer Firma erwartet.

Dégoûtée

expedite turpin Опубликовано 08.01.2020

Dégoûtée, il y a eu erreur dans la date aujourd’hui 8 janvier j’aurai dû avoir mon taxi et voilà qu’il est commandé pour le 8 février 2020 donc j’appelle on me dit d’envoyer un mail car elle ne comprend pas le français. Et bingo on me dit pas possible aujourd’hui et comme le mail a été envoyé moins de 48 heures avant donc je ne vais pas être remboursée. La rage quoi ils se trompent de mois et même à un mois d’avance je ne vais pas être remboursée de 135 euros parsq j’ai envoyé un mail ouf avoir une solution ( a aucun moment j’ai demandé de changer l’heure comme ils disent ) . \nLa rage quoi

We were cheated by this company

Irene Опубликовано 07.01.2020

We were cheated by this company. I will explain our experience. \n\nThe meeting hour was 17,30. we were waiting from 17,20 at the hotel and the driver never appeared and never call us. \n\nAt 18h we were worried because the driver was really late, so we started to call him, this telephone conversation was really difficult because he only spoke italian and we tried in english, spanish (it is similar to italian and we had communicated with this language in Rome with italian people). Also we sent him messages (whatsapp) for better understanding, he never answered our messages. We understood that he were in a way, we understood that he will arrive about 20 minutes, so we decided to wait for him until 18.30h. We understood that there were a lot of traffic... so we decided to wait as he said. \n\nAt 18.30h he didn´t appear, we were too late in that moment to the airport (one hour late, you can imagine) so we asked one woman who can speak some spanish and Italian to speak with the driver through our phone. So we called him again with the Italian woman and then she explained that the driver said that he had arrived at 17,30h and he didn´t see anyone, and his solution was that we have to take a taxi. It is not true because as I said before we were from 17,20 waiting, we were 5 adults with the bags and the street is very small so it is really imposible to come and not see us. \n\nSo, we were on the street without driver, without any call from him ONE HOUR LATE, and then the only solution was to pay a taxi to the airport. \n\nThis is our experience, it is better to pay a taxi in the moment instead of gettransfer. \n\nI would like to get some my money back, I had paid go and return to the airport and we only have one service. We had paid twice because we had to pay a taxi to the airport because of your bad service. \n\nThe information about the car that we have in our voucher were wrong. This is not a good experience either because we can´t trust your information, you said in your web \u0022safety driver You always know your carrier, all carriers are carefully selected\u0022 and at the end we get a different car...\n\nNever recommend this service...

Stay away

Lars Bak-Christensen Опубликовано 07.01.2020

First I was informed that the original driver couldn\u0027t make it, but they would it send another or give me a refund. I chose the replacement, but he never showed up, which is very unfortunate when you have a plane to catch. I\u0027ve asked for a refund for 6 days now and haven\u0027t heard a word from them. You can\u0027t trust them so stay away.

0 stelle

dani Опубликовано 05.01.2020

Ho prenotato un transfer, annullato e chiesto il rimborso perché l\u0027autista non aveva i requisiti. (niente licenza ncc) ho contattato gettransfer, e come risposta mi viene chiesto come ho scoperto che il driver non era autorizzato, insisteva nel dire che ogni driver ha i documenti in regola…..allora ho inviato il file dei dati dell\u0027auto (USO PROPRIO)\nQuando non ha più avuto altre argomentazioni mi ha scritto (Sabato, 04 Gennaio 2020, 04:52PM +01:00 da A---------\n a.-------chiocciolagettransfer.com:\n\nDear Passenger,\n\nPlease be advised, that the driver could be self employed. It does not contradict our rules.\n\nShould you have any questions, please do not hesitate to contact us.\n\n-- \nBest regards,\n\nA---, support manager\n(traduzione google)\nCaro Passeggero,\nSi prega di essere informati, che il conducente potrebbe essere un lavoratore autonomo. Non contraddice le nostre regole.\nIn caso di domande, non esitate a contattarci.\n\n-- \nMigliori saluti\n\nA---, responsabile del supporto\n\nquindi gli autisti selezionati e in regola come loro vantano nel loro sito, non sono così selezionati possono essere autisti autonomi (cioè senza autorizzazione e polizza auto adatta a garanzia del cliente)\nControllate sempre tramite la targa fornita nel voucher se l\u0027auto o il minivan che scegliete, alla voce codice d\u0027uso, se è un mezzo in regola deve avere la dicitura (DI TERZI DA NOLEGGIO CON CONDUCENTE) perché se doveste incappare in un controllo la vacanza potrebbe diventare una maratona, e non vi verrà rimborsato quello che avete anticipatamente pagato. Ci sono tanti autisti in regola che fanno il prezzo adeguato alla corsa, e altri che non pagando le tasse possono fare prezzi inferiori. Abbiate sempre gli occhi aperti, basta un APP. da smartphone per controllare.\n(non mi rimborsano)\nTrasferimento n°6139972

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.