Не советую! Отбросьте идею пользоваться услугами данной компании !

Катерина Похвалина Опубликовано 11.10.2019

Не советую!\nОтдыхали с семьей в Турции по путевке. Был заказан трансфер из аэропорта в отель (от группового отказались, т.к. были маленькие дети, а ехать до отеля далеко, и заезжать во все отели развозить других туристов не хотелось..да и кресла для детей необходимы были). В приоритетах нужен был вай-фай в машине, вода и русскоговорящий водитель. Так и было заказано, оплата 100%. Расслабились. По итогу в аэропорту приехала совсем не та машина, что была на фото, другие номера, водитель не говорит по русски, только турецкий и гугл-переводчик. В его гугл-переводчик я сказала, что заказывала детские кресла(2шт), русскоговорящего водителя, воду и вай-фай. Кресло, по итогу, только одно он взял из соседнего минивэна, который приехал за другими туристами (минивэн тот очень был похож на тот, который заказывала я), воду выдал, вай-фай сказал не работает, и через гугл-переводчик свой ответил мне(на тему русскоговорящего водителя) \u0022мне незачем говорить с Россией\u0022..Я уже начала всему этому возмущаться, но мои родственники меня успокоили, мол, едем и едем. Далее по дороге до отеля водитель, видимо, захотел перекусить, остановился у шавермы какой то, дал мне пароль от вай-фая и пошел за булочками)))ну ок. Едем дальше и все ок, довез. Слава Богу.\nНа обратную дорогу, пообщавшись с гидом отеля, решили также отказаться от группового трансфера и поехать на этом перевозчике, тем более он предлагал скидку на обратную дорогу в 5%. Все заказано, оплачено. Групповой автобус забирал туристов в 3.30 утра, а мы заказали в 4.30 машину( за 3ч30мин до вылета, чтобы успеть вернуть таксфри налог). Мы с мужем что то очень переживали, но в чате с водителем успокоились. Он подтвердил бронь и сказал, что приедет на ресепшн в 4.30. \nВ итоге, в 4.30 никого не было. Нигде. На звонки не отвечал. Звонил работник ресепшена даже ему со своего телефона. Мы ждали минут 30, я, бабушка, муж, дети 7мес и 2.5лет. Это был ужас! Пришлось вызывать такси за 70евро лететь в аэропорт! Слава Богу у нас были на руках деньги! В переписке с этой компанией, они каждым письмом извинялись. После споров они вернули мне только предоплату в 29 евро. А КТО МНЕ ВЕРНЕТ понесенные затраты из-за этого безответственного водителя ??? я не просто так покататься заказывала машину, а в аэропорт НА РЕЙС к определенному времени ! Я подвергала детей опасности, ехав без кресел с ними ! И да, они просили чеки..о каких чеках идет речь? в такси нет кассовых аппаратов ! \nВ общем, полный бепредел !

Avoid this service- read and believe the negative reviews!

Tim Опубликовано 11.10.2019

This morning we had a transfer booked to Rome airport. The transfer did not arrive, and when we contacted the driver directly - they had absolutely no knowledge of the booking\n\nWe have tried throughout the day to contact the listed Get Transfer number for Rome, however this number is not in service!\n\nEmails sent to Get Transfer have not been acknowledged. \n\nGiven we cannot contact the service provider, we have lodged this as a fraudent transaction with our bank.\n\nBuyer beware. I do not suggest using this service

USE THIS SERVICE AT YOUR PERIL!!

Annette Cole-Dickson Опубликовано 10.10.2019

USE THIS SERVICE AT YOUR PERIL!!\nMy first few experiences of using this service was positive. Everything happened as it was supposed to, no problems. I\u0027ve just come back from UAE and almost missed my flight because my transfer from GetTransfer.com DID NOT arrive. \n\nThe mark of a good company is what they do when things don\u0027t go according to plan. If you use Get Transfer and something goes wrong YOU ARE ON YOUR OWN!!\n\nApparently the carrier\u0027s car had an accident and notified Get Transfer 2.5 hours before my transfer was due to arrive .Get Transfer sent an email which I did not see until I was home! The email advised me of the accident, that my transfer would now be 90 mins late and suggested I called a taxi if I was in a hurry!\n\nThey DID NOT:\n1. Arrange an alternative transfer\n2. Call me to advise there was a problem\n3.Call the hotel to ensure I had seen their email or to see if i\u0027d managed to arrange alternative transportation.\n\nI ended up paying almost double, as the only thing immediately available was a metered taxi (at this stage my transfer was already 30 minutes late) and barely made my flight!\n\nOn my return, I was offered a refund of the journey and 10% discount off my next booking as compensation, and that was only after I complained! Absolutely ridiculous!

Chaffeur clandestin aucune autorisation…

Lam Vu Опубликовано 10.10.2019

Chauffeur clandestin aucune autorisation VTC et aucune assurance de transport de personne.

Booked a transfer - No show

Andy Опубликовано 10.10.2019

Booked a transfer. Taxi didnt show. \nTaxi ignored my messages. Eventually my colleague called him and he said he didnt even work for the company and does not know how a booking was even made. \n\nTold me it was my tough luck. \n\nThen when I called the customer support the number was out of order.

benutzt NIEMALS GetTranster!

Vol Kan Опубликовано 10.10.2019

benutzt NIEMALS GetTranster!\nIch habe auf meinen Fahrer über 2 Stunden gewartet, dieser kam nicht. Dann musste ich vor Ort ein viel teureres Taxi nehmen.\nDas Geld für die ursprüngliche Fahrt von GetTransfer habe ich heute (nach 3 Wochen) immer noch nicht zurückerstattet und glaube kaum, dass ich es noch erhalte, trotz ewigem Schriftverkehr mit dem Kundenservice!\nFinger weg!!

Good and bad

Andrew Опубликовано 10.10.2019

Used GetTransfer twice in Singapore with no issues at all. Drivers very professional, punctual etc\n\nHowever in Thailand a completely different story. First driver didn’t turn up and despite numerous messages and phone calls ended up having to get Grab after waiting over 30 mins for GetTransfer driver even though I did not arrive earlier than expected \n\nHad a further booking in Thailand to get us from Don Mueang to Suvanbharni with tight time restraints. Despite supplying my flight details and entering arrivals within a minute or two of anticipated time, there was no driver to be seen\n\nWaited 10 mins but then again had to use Grab as couldn’t wait any longer\n\nWaiting for a refund for both Thailand bookings despite first booking being ten days ago\n\nUpdate: Further email sent to feedback@gettransfer as requested, although reply suggests I will be waiting a while yet for resolution. Disappointing, how long does it take to sort a simple complaint particularly when they have the facts and there is literally no reason for me to not have taken the transfer (had the drivers turned up) \n\nHave changed rating to one star as Customer service is very slow \n\nReally disappointing thus far particularly after superb service in Singapore

Booked return airport transfers months…one half a service completed

Ian Lockey Опубликовано 10.10.2019

Booked return airport transfers months In advance and got a great price! It wasn’t until I paid and got the confirmation through that I noticed that the pick up times were the same as the flight times so I emailed get transfers and they replied that I should contact the carrier so I did all was well and I thought sorted with an earlier pick up time for the return journey and low and behold they didn’t appear so I phoned them up an said no the pick up time he had was the original time (remember the time of our flight) and he was unable to come as he didn’t have the vehicle. So we ended up getting 3 taxis for our party back to the airport costing €250 but it looks very unlikely that I will get any refund from get transfers as they are now saying I should have made the changes through them!! But because I’d made the changes through the carrier (remember that’s what they told me todo) I won’t be getting a refund

Estafa!!!

Pepa Mendez Опубликовано 09.10.2019

Contraté el servicio de transfer de Bruselas a Gante, pago el servicio con visa y no vinieron a recogernos. Nos ponemos en contacto con el transportista y nos dice que cojamos un taxi porque el conductor ha tenido un accidente. Le enviamos la pero no contesta. Contacto por email con Gettransfer y se le envía factura el taxi, el chat mantenido con el transportista, de momento silencio. Ojo es una verdadera estafa!!!

I used GetTransfer for my ride to the…

Amanda Ho Hansen Опубликовано 09.10.2019

I used GetTransfer for my ride to the airport in Paris. The driver came about 10 minutes late but notified me of that, which was appreciated. He was a good driver and got us to the airport safely. Unfortunately I accidentally left my phone in his car, but messaged him to say so and he kindly offered to bring it back to the airport but not until the afternoon. I asked that he send it to me in Canada and mentioned that I would pay for it. I didn\u0027t hear from him for a while, despite several emails to him. Finally he told me that he was busy but that he would send my phone if I paid 50 euros t cover shipping. It has been a few days and I have not heard from him after sending the money. I also emailed the company but have not heard back as yet. I will update this post should things turn out favourably. Fingers crossed but maybe I\u0027m too trusting.

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.