No stars for this terrible firm do not use

Lucy Опубликовано 05.10.2019

No stars for this terrible firm\nBooked a taxi from Palma airport to ca la dor paid for up front in pay pal credit I add, \n\nThe taxi didn’t turn up , we phoned them and they said they would refund us ....\n\nNo refund ever came our way ,just emails repeating the same BS!!!!! \n\nPlease do not use them ... disgusting company \n\nActually in response to there reply we actually got a refund off PayPal today .....but all in all a terrible experience and not what should be having to put up with on your holidays then chasing money back off PayPal to compensate for get transfer terrible taxi service

Fahrer kam nicht ohne Meldung!

Seri Recht Опубликовано 05.10.2019

Der Transfer war bestätigt und von mir bezahlt aber es kam niemand. Weder auf Anrufe noch auf E-Mails an Gettransfer wurde reagiert!\n\nThe transfer was booked and already payed, but the driver was not there! I never recieved an answer from the driver or from gettransfer!

Driver never showed up

Vera Hazelwood Опубликовано 04.10.2019

Please avoid this company. I was left stranded in Heathrow late night after 14 hour flight as the driver never showed up or picked up his phone! Apparently, it was my fault as I didn’t check with driver! Clearly it is their job to arrange a transfer, not mine! I paid for a private transfer but instead of as left dry and high. Judging by other reviews, it is also difficult to get your money back!\n\nUPDATE: so, it appears that the driver did let them know he couldn\u0027t make it weeks in advance but they didn\u0027t inform me. I am still waiting for my refund.

Get- Another transfer !

Grant Nathan Опубликовано 03.10.2019

The worst bloody company ever ! Gettransfer get any other bloody mini cab but them ! bloody jokers

Avoid

Lee Garrett Опубликовано 03.10.2019

Avoid, no customer service support whatsoever even with prompt contact, to resolve an incorrectness identified immediately after booking, TAXI driver acknowledged the problem, but refused to also assist, instead determined to take the money and run. Such as shame for a company that should be focused on customer service.\n\nWaited several weeks before writing this review to allow the company to resolve the issue, after several email exchanges and the opportunity to put this right, Get Transfer unfortunately still choose to refuse. \n\nIn summary, If you consider booking, be aware of no support soonest they take your money!

Worst car service I have ever had

Mary Gilbert Опубликовано 02.10.2019

Worst car service I have ever had. I have taken them three times, each time the driver was not where they were supposed to be at the time specified to pick me up. Two times the driver dropped us off at the wrong location causing us to be late for meetings and two times I was told I had to pay extra in cash due to an address change that was a building next door.\nWhen I asked Get Transfer for receipts for the additional €20 for one transfer to drop me next door to original address, they told me they couldn\u0027t provide one and to ask the driver. Driver told me Get Transfer will provide an email with receipt - lots of back and forth and no joy.\n\nOne driver was unhinged and drove like a maniac.\nYou get the picture - use an Uber or a taxi service - much better!!

It went really wrong as no one showed…

guille Опубликовано 02.10.2019

It went really wrong as no one showed up at the airport when we arrived and we had to wait an hour for someone to finally come to pick us up . The driver Gokhan never came. \n\nThis is scandalous !!! I paid for a private service to have a secure and efficient service and this was worse than everything.. \n\nOn top of that we had a reservation already paid for a cruise on the Bosphore and we lost it cause of this nightmare . \n\nWe had to deal with several people on the phone make/ received calls , roaming as I didn’t have a Turkish number .\n\n At 8.05pm a driver said that he was on his way and will reach us in 15 min !! We had to wait till finally someone pick us up at 20.30 .\nthe only explaination we had was the traffic , as if those drivers were going to the airport at that hour for the first time !!! can\u0027t beleive that at all , they just forgot about us and didn\u0027t want to admit it.\nThis ruined totally the beautiful day we had today !!!\n\nThis is totally unacceptable and I asked GETTRANSFERT to refund me the trip back to Istanbul as the service was not provided at all as it was requested but they never did !!!\nThey just gave me a 10 % discount on the next booking as if i would deal with them again !!! They also told me to see directly with the \u0022carrier\u0022 for the refund which was rude and didn\u0027t even bothered..\nA real shame on them for this behaviour \n\nAVOID GETTRANFERT as much as u can as they don\u0027t have real costumer service and put the blame on someone else when a problem aoccured!!!\n\nAnd even if they took contact with me below asking to contact them ( again) its just to look good towards costumers as they answered me they couldn\u0027t do anything !!! Total shame on them .

GET YOUR FACTS STRAIGHT

Julie Jacoby Опубликовано 01.10.2019

i had two bad experiences with these people and do they certainly do things differently to westerners. In a word \u0022incompetent\u0022. I had a transfer booked from Singapore city to Airport and had to cancel it because of the British Airways strike. It had already been paid for and I made myself very clear on what I needed and was told the driver booked could not make it. \u0027So?\u0027 and I asked for someone to replace him, you would think that they could see that I NEEDED a replacement on the new date made for the transfer, and \u0022Irina\u0022, the operator, upped the price on me then and there. I said okay and on the day, guess what, no one turned up at the airport and I finally got a taxi for 20 sing dollars a fraction of the price quoted by the Get Transfer incompetents. they made no excuse and were totally confused. DON\u0027T WHATEVER YOU DO USE THEM THEY ARE TOTALLY INCOMPETENT and CONFUSED. What makes matters worse,I am disabled and they left me in the lurch. The second experience is too laughable for words so I WON\u0027T BOTHER. But watch out don\u0027t whatever you do use then or you may be left in the lurch like me. No apology has been received, nor a refund, so be careful.

Witheld £64 refund

Clare Allistone Опубликовано 01.10.2019

Bad Customer Service\n\nThis company refused to refund the money for a cab ride which was not taken. They spent a long time deliberating and in the end I paid £64 for nothing. Avoid this company if possible - advance payment for taxis in general is a bad idea.

Terrible Company!!!

Jason Susinski Опубликовано 01.10.2019

Terrible company! We pre-arranged and pre-paid a transfer to take our group from Loire Valley to Paris. They were supposed to pick us up at 10:am and they never showed up. After several calls to them, they finally said they would not take us. While they agreed to refund the cost of the transfer they offered no alternatives and we we\u0027re stranded. We had to call taxi companies from other towns to pick us up. It cost us a fortune to take taxis to Paris and several people in my group missed their flights. The company offered no apology and no compensation for the extra costs WHICH WAS THEIR FAULT!

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GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.